A Business Proposal to Improve Productivity, Guest Experience, and Revenue Through Innovative Use of Technology Prepared for Freddie Johnson Vice President, Research and Marketing Boardman Management Group Prepared by Darren Jackson Manager of Marketing Baderman Island Resort
March 7, 2012 Proposal Number: RM07-01 Baderman Island Resort: A Business Proposal Baderman Island Resort A Business Proposal to Improve Productivity, Guest Experience, and Revenue Executive Summary Background The Baderman Island Resort has 3 hotels, a convention center, 4 restaurants, 2 gift shops, a pro shop and a spa. While all of the business entities are owned by the Baderman Island Resort and executively managed by the Boardman Management Group, each business entity is operated independently.
Each business entity was opened at different times and, while each entity started out with up-to-date computer hardware and software, upgrades of equipment and software have not been uniform. The word processing software in use at the Resort is a case in point. Currently, we have: * 26 computers running Windows XP and Word XP * 38 computers running Windows 2000 and Word 2000 * 6 computers running Windows 98 and Word 97 While there is backward compatibility between the various versions of the software, the older versions do not have all of the “bells and whistles” of the newer versions.
We are wondering what would be entailed to upgrade to a standard version of Microsoft Word or, alternatively, to switch to a word processing software application from another vendor. Currently, Baderman Island Resort is in need of addressing business risk with effective technology. Old and out dated Systems have the tenices to go offline when aging components fail and key networking connection don’t work. Security issues can emerge and threaten the integrity of business data. All work or portions of the business could see systems go offline, while other systems continue to operate normally.
The current IT or Windows system in place is not up to date or easy to manage, and this is a situation that could possible set the stage for potential problems down the road. Objective Maintain productive smooth running business operations that are mission critical. To maintain business momentum and employee productivity by being trained for challenges that are associated with acquiring and maintaining the most effective IT environments to support ongoing operations. The technology must be both affordable and easy to operate on a day-in, day-out basis to effectively support the business.
Goals Baderman Island Resort: A Business Proposal To ensure the company has the capability of facing the growing demands of today’s market, supply data, and services to customers on a level that will exceed the expectation of the customers. Provide each employee with the knowledge training to successfully run and give value service information to the customer concerning the wireless service. For Windows XP to provide huge amounts of useful software on their platform, provide more RAM to increase memory, and provide widespread availability of hardware driver support.
Improved storage capacity will allow us to be better positioned to serve our customers and meet increasing demand for security and wireless connectivity. Improve corporate network security by not allowing personal information about customers or intellectual property on phones, be sure that access to the corporate network using a smartphone be based not only on the user’s role in the business, but also on his or her location and the connection used, such as inside or outside the corporate network, or through a VPN.
For example, a connection via an unsecured Wi-Fi network that is not going through the corporate VPN should be blocked. And also wireless networking benefits that will provide reliability, security and robustness service for our customers. Cost The following table presents an initial estimate of costs. Table of Estimated Cost Initial Monitoring and Units Rate Total Cost ($)Information Gathering 384 hrs. 50 hr. (avg. ) $19,200| Evaluation of up Grades Units Rate Total Cost ($)| and Instillation 288 hrs. $70 hr. (avg. ) $43,200 Implementation of Windows Units Rate Total Cost ($) | IT System 96 $50 hr. (avg. $4,800 Employee Training Units Rate Total Cost ($)| 48 $50 hr. (avg. ) $2,400 | Total Project Costs $52,320 | Note: This estimate is comprised of information based on the gathering by Boardman Management Group and the initial research by Baderman Island Resort. These calculations are expected to remain consistent throughout the process.
Baderman Island Resort: A Business Proposal Administrative Information These are the desired qualifications for technicians, requirements for formatting and submitting feedback, confidentiality notice of proposal submissions, employer reference requirements, contact information for clarification, deadline for proposal submission, timeframe for vendor selection and selection criteria. Technicians need to have top-notch software and hardware skills including the ability to troubleshoot, resolve problems, diagnose hardware problems and replace malfunctioning components.
The requirements for formatting and submitting proposals is letter of transmittal with proper identification, a brief description of your organization’s experience as it relates to the services specified in this RFP, include organizations points of contact, and attach the Signature Affidavit and Reference Form to the narrative portion. The cost proposal should be submitted in a separate sealed envelope with the written proposal that clearly identifies all fees to be charged for the requested services. Confidentiality notice that gives us the right to accept or reject any or all proposals submitted.
Present a signed employee reference requirement. Employer reference requirement is needed to ensure contractual expectations and requirements. The deadline date for proposal submission is 30 days form the proposal date at 12 midnight. Selection criteria for vendors to adhere to are the ability to maintain confidentiality, to work as a team, to work independently, to work under pressure, attention to detail, flexible and adaptable approach to work, initiative, organizational/planning skills, problem-solving ability, verbal communication/interpersonal skills and written communication skills.
Closing With this new technology onboard at Baderman Island Resort, it will enable the hotel to do more than provide guests with enhanced technology. Baderman Island Resort will have more ways than ever to interact with it guests in their rooms, to the mutual benefit of the hotel and the guests. Customer interaction will move to the next level with the new version of eRoomsuite is deployed. These new technology will allow Boardman Management Group enhancements that will take advantage of the new Microsoft technology, including Window Server 2010 Hyper-V virtualization technology.
Server virtualization, which enables multiple virtual servers to run on a single physical machine, will enable Baderman Island Resort to install fewer servers at a hotel property, thereby saving space, utility costs, and maintenance overhead as well as help ensure business continuity and more effective disaster recovery. Sincerely, Lon Ratcliff Manager of Marketing Baderman Island Resort Baderman Island Resort: A Business Proposal Accepted for Baderman Island Resort By Name: | | | Signture: Date: