Chapter 1: Information Systems in Global Business Today [MIS -L10/e] Multiple Choices 1. When nearly all core business processes are digitally enabled, Correct Answer: the firm is more competitive and efficient. 2. Which business objective refers to the achievement of higher levels of efficiency and productivity? Correct Answer: Operational excellence 3. Which business objective refers to increasing a company’s revenues while decreasing its costs? Correct Answer: Customer and supplier intimacy 4. Which of the following consists of all the hardware and software that a firm needs to achieve its business objectives?
Correct Answer: Information technology 5. Data shaped into meaningful form are called Correct Answer: information. 6. Raw facts that have not been organized into a useful form are called Correct Answer: data. 7. Which activity of an information system converts raw input into a meaningful form? Correct Answer: Processing 8. Which activity of an information system helps an organization evaluate or correct the input stage? Correct Answer: Feedback 9. Computer literacy focuses primarily on: Correct Answer: a knowledge of information technology. 10.
The responsibility for monitoring the daily activities of a business falls to this organizational level: Correct Answer: Middle management. 11. The world’s largest and most widely used network is the Correct Answer: Internet. 12. The linkage of two or more computers together to share data or resources is called a(n): Correct Answer: network. 13. Which of the following could not be classified a complementary organizational asset required to optimize returns from information technology investments? Correct Answer: The Internet and telecommunications infrastructure. 4. The technical approach to information systems includes: Correct Answer: computer science, management science, and operations research. 15. Which of the following would not be classified as a technical approach to the study of information systems? Correct Answer: Economics True or False 1. Changes in the business environment such as new accounting laws are spurring the growth of digital information. Correct Answer: True 2. Business processes refer to the streamlining of standard operating procedures in order to eliminate bottlenecks. Correct Answer: False . There is a growing interdependence between a firm’s ability to use information technology and its ability to implement corporate strategies and achieve corporate goals. Correct Answer: True 4. The more intimacy a business can create with its suppliers, the more it can lower costs. Correct Answer: True 5. Federal and state regulations can force a business to improve its information systems. Correct Answer: True 6. Information is defined as data that has been shaped into a form that is meaningful and useful to human beings. Correct Answer: True 7.
Information system input only captures data from inside the business but not from its external environment. Correct Answer: False 8. Members of the organization evaluate and correct inputs through feedback. Correct Answer: True 9. Computer literacy focuses on both people and technology. Correct Answer: False 10. Knowledge workers are engineers or architects who design products or services. Correct Answer: True 11. Each organization has a unique culture. Correct Answer: True 12. The Internet has created a universal technology platform that allows businesses to create new services.
Correct Answer: True 13. Intranets and extranets use the same technology platforms as the Internet. Correct Answer: True 14. Complementary assets are those assets required to derive value from a secondary investment. Correct Answer: False 15. It can be said that “all information systems are forms of behavioral systems”. Correct Answer: False Essay 1. Provide an overview of the six business objectives of information systems. 2. Information systems produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services.
Identify and describe the three activities found in information systems. 3. Explain the difference between computer literacy and information literacy. 4. Briefly describe how information systems influence organizations, people, and technology. 5. The study of information systems is a multidisciplinary field. Identify the six major disciplines that contribute problems, issues, and solutions to the study of information systems. Explain why no single theory or perspective dominates. Chapter 2: Global E-Business: How Businesses Use Information Systems Multiple Choices 1.
Logically related sets of activities that define how business tasks are performed are called Correct Answer: business processes. 2. Which business function is responsible for providing customer service support? Correct Answer: Sales and marketing 3. Which business function is responsible for determining where to locate new plants? Correct Answer: Production and manufacturing 4. Which business function is responsible for tracking payroll transactions? Correct Answer: Accounting and finance 5. Which type of system tracks elementary activities of an organization? Correct Answer: Transaction processing system (TPS) . Which type of system produces reports on a regular schedule in a predetermined format? Correct Answer: Management information system 7. Which type of system is most often used for analyzing data? Correct Answer: Decision-support system 8. These systems address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Correct Answer: Executive support systems 9. Systems that span all functional areas and focus on executing business processes across the firm are called Correct Answer: enterprise applications. 0. Which system stores all organizational data in a single central data repository? Correct Answer: Enterprise system 11. Which of the following would not describe how a firm can benefit from supply chain management systems? Correct Answer: Control the actions of machines and equipment 12. Which type of enterprise application is specifically used to help a business increase sales? Correct Answer: Customer relationship management (CRM) system 13. Which type of enterprise application stores directories of employees with special areas of expertise?
Correct Answer: Knowledge management system 14. This term refers to the use of digital technology and the Internet to execute the major business processes in an enterprise: Correct Answer: Electronic business. 15. Which person is responsible for the overall use of information technology in a large conglomerate? Correct Answer: Chief Information Officer (CIO) True/False 1. Business processes refer to the manner in which work is organized, coordinated, and focused to produce a valuable product or service. Correct Answer: True 2.
Information systems enhance business processes by enabling entirely new processes that are capable of transforming the business. Correct Answer: True 3. A well-designed single system can provide all the information an organization needs. Correct Answer: False 4. A human resource system is designed to plan the long-term force needs of an organization. Correct Answer: True 5. Transaction processing systems are designed primarily to analyze data and provide periodic reports to middle managers. Correct Answer: False 6. Much of the data in management information systems comes from transaction processing systems (TPS).
Correct Answer: True 7. Transaction processing systems generally are flexible and have tremendous analytical capabilities. Correct Answer: False 8. Decision support systems (DSS) often rely on information from external sources. Correct Answer: True 9. Executive support systems are designed to address nonroutine decisions requiring judgment, evaluation, and insight. Correct Answer: True 10. Transaction processing systems are the only system that uses portals to present information to senior executives. Correct Answer: False 11.
Supply chain management (SCM) systems are designed to collect data from various key business processes and store the data in a single central data repository. Correct Answer: False 12. Customer relationship management (CRM) systems help firm’s identify, attract, and retain the most profitable customers. Correct Answer: True 13. Intranets are internal networks built with the same tools and communication standards as the Internet and are used for the internal distribution of information to employees. Correct Answer: True 14. Buying and selling goods and services over the Internet is referred to as e-commerce.
Correct Answer: True 15. Computer programmers constitute the principal liaisons between the information systems group and the rest of the organization. Correct Answer: False Essay 1. What are “business processes”? What purposes do they serve in the firm? 2. Explain the difference between a management information system and a decision-support system as they relate to middle managers. 3. Discuss the interrelationships among TPS, MIS, DSS, and ESS systems. 4. What is the function of a CRM system? 5. Businesses today are enabled by or based upon digital networks. What is meant by e-business and e-commerce?