Introduction to duty of care in Health, social care or children’s and young people’s settings
Task B Case Study
Case Study One You are a support worker for Mrs Ahmed who is 89, physically frail and lives alone. She has diabetes. Mrs Ahmed wants to eat foods that are not suitable for her medical condition, and asks you to shop for her as she is not able to get the shop herself. BiDescribe the difficulties for you in exercising your duty of care and upholding Mrs Ahmed’s right to choose.
I would consult Mrs Ahmed’s care plan, and advise her about your concerns that she follow a healthy diet, stressing that she will feel much better if she does so. I would also advise her about alternative foods. BiiWhere would you go to get advice, information and support to deal with the dilemma? I would seek advice and support from my manager, and get information from Mrs Ahmed’s care plan. Case Study Two Leon Quashie lives in supported housing. He has learning disabilities. You are his support worker. Leon tells you that he has a new friend who comes to his home and plays on his games console.
A few days later you notice that the games console is missing. Leon tells you his new friend has borrowed it. BiiiDescribe the difficulties for you in exercising your duty of care to Leon and upholding his rights. As I am Leon’s support worker I would explain to him that I can call his friend and ask him to return the games console, if it does not get returned then I may have to inform the police. Also I would explain to Leon that I am there to protect him from being exploited or taken advantage of. I would explain to Leon he has a right to make mistakes and choose what he does with his possessions.
Bivwhere could you go to get advice and support on how to ensure you uphold Leon’s rights but also follow your own duty of care? I would get advice from my manager, social worker and maybe the police. Task C Ciidentify a) Legal b) Organisational Requirements for dealing with complaints.
a) The legal requirements are handled by CQC (care quality commission)
b) Organisational requirements are Care home policies. (Manager) CiiComplaints may be received from service users, other practitioners, or the family of service users.
Describe the important points to remember when responding to complaints. Listen to the complainant, give them your undivided attention, record the complaint accurately (check with the individual), tell them how and to whom the complaint will be reported to (show them your procedure), assure them that their complaint will receive attention and be resolved as soon as possible, report immediately and follow up, The complainant should be aware that their complaint has been taken seriously and a letter of acknowledgement should be sent out.