Compative Study on Nokia and Samsung

PROJECT REPORT ON COMPARATIVE STUDY BETWEEN NOKIA AND SAMSUNG FOR YOUTH GENERATION Submitted By Sathya priya . V TABLE OF CONTENT CHAPTER| CONTENTS | PAGE. NO| 1| INTRODUCTION 1. 1. Overview of Industry as a whole 1. 2. Nokia- Profile of the Organization 1. 3 Samsung –Profile of the Organization | | 2 | 2. 1. Review of literature2. 2 . Significance2. 3. Managerial usefulness of the study2. 4. Comparative features of the study2. 5. Objectives2. 6. Scope of the Study2. 7. Limitation of the study| | 3. . 5. | REARCH METHODOLOGYDATA ANALYSIS FINDINGSANNEXUREAPPENDIX BIBLIOGRAPHY| | LIST OF TABLES S. NO| PARTICULARS| PAGE NO| 4. 1| Table showing Brands which are used by the respondents| | 4. 2| Table showing percentage of people who would like to buy a good brand mobile. | | 4. 3| Table showing brands which have the best battery backup. | | 4. 4| Table showing depicts the features that best suits brand. | | 4. 5| Table showing criteria on which Nokia is rated| | 4. 6| Table showing criteria on which Sony Ericson is rated. | | 4. 7| Table showing criteria on which Micromax is rated. | 4. 8| Table showing criteria on which Black berry is rated. | | 4. 9| Table showing criteria on which Samsung is rated. | | 4. 10| Table showing Satisfaction level of service provided by Nokia service centre. | | 4. 11| Table showing depicts the features that best suits brand. | | 4. 12| Table showing the brands which have the better brand image. | | 4. 13| Table showing brands which have largest service network. | | 4. 14| Table showing satisfaction level of service provided by Samsung service center| | LIST OF CHART S. NO| PARTICULARS| PAGE NO| 4. | Chart showing brands which are used by the respondents| | 4. 2| Chart showing percentage of people who would like to buy a good brand mobile| | 4. 3| Chart showing shows brands which have the best battery backup. | | 4. 4| Chart showing the depicts the features that best suits brand. | | 4. 10| Chart showing Satisfaction level of service provided by Nokia service centre. | | 4. 11| Chart showing depicts the features that best suits brand. | | 4. 12| Chart showing the brands which have the better brand image. | | 4. 13| Chart showing the brands which have the better brand image. | 4. 14| Chart showing satisfaction level of service provided by Samsung service center. | | CHAPTER-1- INTRODUCTION 1. 1OVERVIEW OF INDUSTRY AS A WHOLE In today’s world, most people communicate through the use cellular phones. It’s hard to believe that fifteen years ago cell phones were a rarity. Below is a history chronicling the dawn of the cell phone to its current state. 1843-Faraday exposed his great advances of nineteenth-century science and technology and his discoveries have had an incalculable effect on technical development toward cellular phone development. 1865 – Dr.

Mahlon Loomis of Virginia, a dentist, may have been the first person to communicate through wireless via the atmosphere. Between 1866 and 1873 he transmitted telegraphic messages at a distance of 18 miles between the tops of Coshocton and Beorse Deer Mountains, Virginia. 1973 – Dr Martin Cooper is considered the inventor of the first portable handset. Dr. Cooper, former general manager for the systems division at Motorola, and the first person to make a call on a portable cellular phone. 1973 – Dr. Cooper set up a base station in New York with the first working prototype of a cellular telephone, the Motorola Dynastic.

Mr. Cooper and Motorola took the phone technology to New York to show the public. 1977 – Cell phones go public. Public cell phone testing began. The city of Chicago was here the first trials began with 2000 customers and eventually other cell phone trials appeared in the Washington D. C. and Baltimore area. Japan began testing cellular phone service in 1979. 1988 – This year changed many of the technologies that had become typical in the past. The Cellular Technology Industry Association (CTIA) was developed to lay down practical goals for cellular phone providers.

According to the Cellular Telecommunications Industry Association, today there are more than 60 million customers with cellular phones, even though wireless service was just invented nearly 50 years ago. The cellular business was a $3 million market 25 years ago and has grown increasingly to close to a $30 billion per year industry 1. 2. NOKIA -PROFILE OF THE ORGANIZATION Nokia’s history starts in 1865, Due to the European industrialization and the growing consumption of paper and cardboard Nokia soon became successful. Nokia’s Cable Work’s Electronics department started to conduct research into semiconductor technology in the 1960? s.

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This was the beginning of Nokia’s journey into telecommunications. Nokia today is a world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia connects people to each other and the information that matters to them with easy-to-use and innovative products like mobile phones, devices and solutions for imaging, games, media and businesses. Nokia provides equipment, solutions and services for network operators and corporations. The company includes four business groups; Mobile Phones; Multimedia; Networks and Enterprise Solutions. In this project I will be focusing only on the mobile Phone usiness of Nokia in India. Nokia Corporation engages in the manufacture of mobile devices and mobile networks. It also provides equipment, solutions, and services for network operators, service providers, and corporations. The company operates in four segments: Mobile Phones, Multimedia, Enterprise Solutions, and Networks. The Mobile Phones segment offers mobile phones and devices based on GSM/EDGE, 3G/WCDMA, and CDMA cellular technologies. The Multimedia segment enables to create, access, and share multimedia in the form of advanced mobile multimedia computers and applications with connectivity over multiple technology standards.

The Enterprise Solutions segment offers various products and solutions, including enterprise-grade mobile devices, underlying security infrastructure, software, and services for businesses and institutions. The Networks segment provides network infrastructure, communications, and networks service platforms, as well as professional services to operators and service providers. It focuses on the GSM family of radio technologies; networks with Internet Protocol and multi access capabilities; and professional services.

The company also develops mobile WiMAX solutions. Nokia sells its products to operators, distributors, independent retailers, and corporate customers. It has its operations in Europe, the Middle East, Africa, China, the Asia-Pacific, North America, and Latin America. The company was founded in 1865 and is based in Espoo, Finland. Vision: Life Goes Mobile * Ten years ago, Nokia had a vision that seemed revolutionary for the times: Voice Goes Mobile! As history shows, this vision became reality in an incredibly short amount of time. With more than 1. billion mobile phone subscriptions globally – and more mobile phones than fixed-line phones in use – shows that mobility has transformed the way people live their lives Business Mission: Connecting People * By connecting people, they help fulfill a fundamental human need for social connections and contact. Nokia builds bridges between people – both when they are far apart and face-to-face – and also bridges the gap between people and the information they need. As a market leader, the best contribution we can make to the global community is to conduct our business in a responsible way.

This belief drives our commitment to creating ethically sound policies and principles that guide us in our work. Our Corporate Responsibility (CR) agenda is framed around the Nokia Values and is carried out in all aspects of our work to ensure customer satisfaction and respect, and also to assist us in embracing renewal and striving for achievement. By striving to include all members of Nokia’s community in this process, we are demonstrating our overall commitment to the belief that responsibility is everybody’s business.

In this section you will find information about our strategy and approach, navigating the links above will give you more concrete information on our Corporate Responsibility activities. Vision Nokia‘s vision is a world where everyone is connected. With mobile subscriptions about to reach four billion, we are closer to our vision than anyone could have imagined just a few years ago. Our business benefits people, communities and the environment in new and exciting ways. As our business expands, so do our responsibilities. This sense of corporate responsibility (CR) is a fundamental part of who we are.

Considering the wider impact of our actions is embedded in the Nokia Values, which guide our behavior, and in the Nokia Code of Conduct, which gives guidance to our everyday work. Global challenges such as climate change and poverty concern us all. As a business that affects the lives of billions around the world, Nokia is in a key position to offer solutions to these challenges. Engaging you: For us, ‘engaging you’ incorporates the ‘customer satisfaction’ value and deals with engaging all our stakeholders, including employees, in what Nokia stands for in the world.

Achieving together: ‘Achieving together’ is more than collaboration and partnership. As well as trust, it involves sharing, having the right mind-set and working in formal and informal networks. Passion for innovation: ‘Passion for innovation’ is based on a desire we have to live our dreams, to find courage and make the leap into the future through innovation in technology, ways of working and through understanding the world around us. Very human: Being ‘very human’ encompasses what we offer customers, how we do business and the impact of our actions and behavior on people and the environment.

It is about being very human in the world – making things simple, respecting and caring. In short, our desire is to be a very human company. For more information on the Nokia Way and Nokia Values, go to Nokia as an employer within careers. 1. 3. SAMSUNG – PROFILE OF THE ORGANIZATION In 1938 the Samsung’s fonder byung –chull lee ser up a trade export company in Korea, selling fish vegetables and fruit to china . within a decade Samsung had flour mills and confectionary machines and become a co-operation in 1951. Humble beginnings.

From 1958onwards Samsung began to expand into other industries such as financial, media, chemical and ship building throughout the 1970’s . in 1969, Samsung electronics was established producing what Samsung is most famous for television, mobile phones (througout90’s), radios, computer components and other electronics devices. 1987 founder and chairman, byung-chull lee passed away and kun-hee lee took over as chairman. In the1990’s Samsung began to expand globally building factories in the us, Britain, Germany Thailand Mexico Spain and china until 1997

In 1997 nearly all Korean business shrunk in size and Samsung was no exception. They sold business to relieve debt and cut employees down lowering personnel by 50,000. But thanks to the electronic industry they manage to curb this and continue to grow. The history of Samsung and mobile phones stretches back to over 10 years . in 1993 Samsung developed the lightest mobile phone of its era the SCH 800 and it was available on CDMA networks. Then they developed smart phone and a phone combined mp3 player towards the end of the 20th century . to this date Samsung are dedicated to the 3g industry . aking video, camera phones at a speed to keep up with consumer demand . Samsung has made steady growth in the mobile industry and are currently second but competitor Nokia is ahead with more than 100%increase in shares. VISION OF THE COMPANY Leading the digital convergence revolution “GROWING TO BE THE BEST” As a part of vision Samsung has mapped out a specific plan of reaching $400 billion in revenue & becoming one of the world’s top 5 brands by 2020 MISSION OF THE COMPANY “DIGITAL –E COMPANY” excited about future to serve better services to the people in the market of telecommunications THE SAMSUNG PHILOSOPHY

At Samsung we follow a simple business philosophy to devote our talent and technology to creating superior products and services that contribute to a better global society. Every day people bring this philosophy to life . Samsung leaders search for the brightest talent from around the world, and give them the resources they need to be the best at what they do . The result is that all of their products from memory chips that help business store vital knowledge to mobile phones that connect people across continents have the power to enrich lives and that’s what making a better global society is all about. VALUES

Samsung believe that by living by strong values is the key to business. At Samsung a rigorous code of conduct and these core values are at the heart of every decision they make . PEOPLE Quite simply, a company its people. At Samsung, we are dedicated to giving our people a wealth of opportunities to reach their full potential EXCELLENCE Everything we do at Samsung is driven by an unyielding passion for excellence and an unfaltering commitment to develop the best products and services on the market. CHANGE In today’s fast paced global economy, change is constant and innovation is critical to a company’s survival.

As we have done for 70 years, we set our sights on the future ,anticipating market needs and demands so we can steer our company towards long term success . INTIGRITY Operating in an ethical way is the foundations of our business . everything we do is guided by a moral compass that ensures fairness respect for all stakeholders and complete transparency. CO-PROSPERITY A business cannot be successful unless it creates prosperity and opportunity for others . Samsung is dedicated to being a socially and environmentally responsible corporate citizen in every community where we operate around the globe. PRINCIPLES OF THE COMPANY We comply with laws and ethical standards. * We respect customers, shareholders and employees. * We are socially responsible corporate citizen. * We care for the environment health and safety. * We maintain a clean environmental culture. MARKETING STRATEGY OF SAMSUNG * Aggressively hawking flips tops and clamshells with polyphonic ring tones and color screen. * Nationwide distributer and retail presence in the consumer durable market. * Samsung has been associated with the Lakme India fashion week for its mobile phones the company used the LIFW 2005 as a platform to launch D-500,world’s best mobile phone in the Indian market. Set up a hand set manufacturing facility in India CHAPTER-2 2. 1. REVIEW OF LITREATURE A review of literature helps the researcher to have knowledge about the related study done by others; the following research studies were observed. John Ribeiro, IDG News Service (Apr 27, 2012) Samsung beat Nokia to the top position in the global handset market in the first quarter of 2012, research firms Strategy Analytics and IHS iSuppli said Friday. The research firms however disagreed on Samsung’s Smartphone shipments in the first quarter wit iSuppli giving Apple the top position in smart phones, while Strategy Analytics called in favor of Samsung.

The Korean company shipped 93. 5 million handsets in the first quarter, up from 69 million units a year earlier, for a 25 percent share of the market, even as global handset shipments grew a little over 3 percent annually to reach 368 million units in the quarter, Strategy Analytics said. How Samsung moved Nokia’s Cheese (Business Today dated May 2012): A comparative study shows How Samsung as a brand in the era of smart phones over took the business of Nokia in India. Nokia’s competing smart phones were almost no match for Samsung’s.

It was not until February 2011 that a Finnish answer to the Galaxy came about in the form of the Lumia phone out of the Nokia-Microsoft tie-up in February 2011. The Lumia series received rave reviews internationally but sells just two phones in India – one at Rs 25,000 and a cheaper one at more than Rs 15,000. The devices are way too expensive going by prices Indians are used to, says Anshul Gupta, analyst at research firm Gartner. Why Nokia lost its market leadership in Indian market: A detailed study was carried out on how and where Nokia had lost its market leadership to competition. “A new OS is like a new religion,” D.

Shivakumar, Nokia’s Senior Vice President of sales for India, Middle East and Africa, indicating the market takes time to accept a completely new product line. He points to the 13 awards the yet-to-be-launched Lumia 900 won at this January’s Consumer Electronics Show in Las Vegas as an instance of its ability to wow customers. How Nokia is among the top five Most Trusted Brands despite shaken reputation (The Economic Times November 2012): This study reveals How Nokia as India’s leading mobile phone for a large part of its existence was building not just its brand but a new category via its early ad campaigns and commercials.

According to Nikunj Daga The findings advised that consumers preferred Nokia over all other brands due to features of the phone. Features such as user friendliness, rough and tough body, long life etc were believed to be the reasons of success. Though the marketing strategies have been aggressive, they were not the reasons for high market share of the company. James Crawshaw, European telecom and technology analyst at S;P Capital IQ, is unequivocal about where Samsung is getting it right and Nokia wrong. Nokia’s success [lies] not in increasing market share but in increasing its smart phones portfolio,” he says in a phone interview. Nokia’s profits, he insists, need to come from high-end phones like that of Samsung’s Android phones. Ratings firm Standard & Poor’s downgraded Nokia below investment grade in April. 2. 2. SIGNFICANCE OF THE STUDY The present study is quite significant because it discusses values cultures vision, mission and strategies of two companies . Nokia and Samsung to make comparative analysis between these two companies it identifies the current ositions of the company . The report finds that high quality and advanced technologies are important factor for Nokia’s success moreover they are concentrating on ne area that is telecommunication while Samsung is indulging in many areas Moreover the other finding is that Nokia’s financial position is surpassing its competitors in the telecommunications report concludes that Nokia has established its leadership in telecom companies Samsung is gaining its area in style point of view or advanced features in their products. 2. 3. MANAGERIAL USEFULLNESS OF THE STUDY

Managerial usefulness of the study is to analyze the comparative study between Nokia and Samsung. compare between there market strategies and to know about there vision mission and there future plans the respondents were discussing the questions prior to reply thus there could be biasness different promotional schemes were not known by the respondents. The customer analysis of this coursework highlighted that the upper segment of the population are the major consumers of mobile phones extensive research was conducted into strategies being implemented for the rural market . he prominent brands in Indian cellular phones are Nokia and the Samsung . Nokia has the single largest market share in India of 60%and the we have noticed that Nokia is the only competitor of Samsung but Nokia’s major competitor is Sony Ericson since these are very prominent players in the market 2. 4. COMPARATIVE FEATURES OF THE STUDY Comparing Nokia mobile phones Vs Samsung mobile phones, one can clearly see that both the companies are working hard to give users handsets which will make them more interacting. PRLog (Press Release) – Aug. , 2009 – High tech Nokia mobile phones have created a wave in mobile phone market through out UK. Many companies are launching mobile phones ranging from basic to high end segment with cutting edge technology to grab a respectable place in market. Nokia and Samsung are among those companies which have given some awesome handsets to users. Their mobile phones are not only reliable in terms of durability but also enable users to do different things with them. BY comparing mobile phones of both the companies we can know what users can get by buying their products . Design and Camera

Style is what matters to users hence, both the companies invest ample time in designing of mobile phones before launching them. Samsung mobile phones are little bit advanced than Nokia mobile phones in terms of camera quality as company has already come up with a 12 mega pixel camera in Samsung M8910 pixon 12 while Nokia has provided its highest 8 mega pixel camera in Nokia N86. Though Nokia mobile phones are fabricated with world famous Carl Zeiss lenses which are absent in Samsung. Screen Both Nokia and Samsung mobile phones have one of the best quality screens supported with high resolution to give users best viewing experience.

The Nokia N97( http://www. 3contractmobilephones. co. uk/nokia_mobile_phone… ) has 3. 5 inches wide screen with resolution of 360 x 640 pixels and 16 million colours. The same specification can be found in Samsung B7610. Being the basic feature, both the companies try to provide best available display screen depending on range of the mobile phone. Data With the advent of 3G, Nokia mobile phones and Samsung mobile phones have tried to integrate this feature in their handsets. With 3G one can connect to high speed mobile broadband to explore. 2. 4.

OJECTIVES OF THE STUDY * To know about the cellular industries. * To help consumers to know about the companies their products and the future over comings * To know about the brand Nokia and the Samsung their products, market strategies, values mission adopted in the cellular companies. * To know consumer behavior towards Nokia and Samsung. 2. 5. SCOPE OF THE STUDY As learning is the human activity and is as natural ,as breathing despite of the fact the learning is all pervasive in our lives, psychologists do not agree on how learning takes place . ow individuals learn s a matter of interest to marketers they want to teach consumers in their roles as their roles as consumers. They want consumers to learn about their products product attributes, potential consumers benefit, how to use, maintain or even dispose of the product and the new ways of behaving that will satisfy not only the consumer needs, but the marketer’s objectives. The scope our study restricts itself to the analysis of CONSUMER BEHAVIOR, perception of Nokia and Samsung. 2. 6. LIMITATIONS OF THE STUDY * The findings of the study will be based on opinion of the respondents, which may be based. The study is confined to Coimbatore youth population * Lack of time and finance may prevent from carrying out in depth study. CHAPTER-3 RESEARCH METHDOLOG Research comprise defining and redefining problems, formulating hypothesis or suggested solutions; collecting, organizing and evaluating data; making deductions and reaching conclusions; and at last carefully testing the conclusions to determine whether they fit the formulating Hypothesis. In short, the search for Knowledge through Objective and Systematic method of finding solutions to a problem is Research. Research Design

Type of Research: – Descriptive research Descriptive research includes Surveys and fact-finding enquiries of different kinds. The main characteristic of this method is that the researcher has no control over the variables; he can only report what has happened or what is happening. Data Source: * There are two types of data. Primary Data: * The data was mainly obtained from the people feedback on the questionnaire which was distributed by the group members at various places Secondary Data: * The secondary data was obtained from various journals, internet, magazines etc.

Research Instruments Selected instrument for Data Collection for Survey is Questionnaire. Sample Design Who is to be surveyed? The marketing researcher must define the target population that will be sampled. The sample Unit taken by me; General public of youth population, different gender and different professions. Extent:- Where the survey should be carried out? I have covered entire Coimbatore city for the survey Time Frame:- When the survey should be conducted? I conducted my survey for 1week Sampling Frame:- The source from which the sample is drawn Sampling Technique: –

How should the respondent be chosen? In the Project sampling is done on basis of Probability sampling. Among the probability sampling design the sampling design chosen is stratified random sampling. Because in this survey I had stratified the sample in different gender and different profession Sample Size/ Population Size: – How many people should be surveyed? My sample size is 55 Tools of analysis:- Simple percentage analysis and weighted average are used for the study. bar chart were also used to this study. Based on these results, conclusions were drawn and suggestions were given. 1.

Simple percentage analysis:- This method is based on the opinion of respondents percentage is been calculated for respective scale of each other factor Simple percentage is calculated by using the following formula Simple percentage = [Total respondents/Total number of respondents]*100. 2. Weighted average method:- In weighed average method the mean in which each item being averaged is multiplied by a number (weight)the result is summed and the total is divided by the sum of weights. Weighted averages are used expensively in descriptive statistical analysis such as index number.

It may also called as weighed mean. Weighed average = [N1*A1+N2*A2+N3*A3…………+Nn*An] —————————————————- [N1+N2…………………. Nn] Weighed average =wx/n . CHAPTER-4 DATA ANALYSIS Table -4. 1 1. The below table shows Brands which are used by the respondents. CRITERIA | NO. OF RESPONDENTS| PERCENTAGE | NOKIA| 19| 35 %| SAMSUNG | 22| 40 %| SONY| 3| 5 %| BLACKBERRY | 3| 5 %| MICROMAX| 5| 10 %| OTHERS| 3| 5 %| TOTAL| 55| 100%| INTERPRETATION:

From the above table, out of 55 respondents 35% of respondents were using Nokia, 40% of Respondents using Blackberry, 10% of respondents were using Micromax and 5% of respondents were respondents using Blackberry, 10% of respondent were using Micromax and 5% of respondents were dents were using Samsung, 5 % of respondents were using Sony, 5% of respondents were using Blackberry, 10% of respondent were using Micromax and 5% of respondents were using others. Chart -4. 1 1. The below chart shows brands which are used by the respondents . Table-4. 2 2. The below table shows percentage of people who would like to buy a good brand mobile?

PARTICULAR| NO. OF RESPONDENTS| PERCENTAGE | NOKIA| 10| 18%| SAMSUNG| 14| 25%| SONY| 1| 2%| BLACKBERRY| 4| 7%| APPLE| 24| 44%| HTC| 1| 2%| OTHERS| 1| 2%| TOTAL| 55| 100| INTERPRETATION: From the above table out of 55 respondents, 18% of respondents are prefer to buy Nokia, 25% of respondents are prefer to buy Samsung, 2% of respondents are prefer to buy Sony,7% of respondents are prefer to buy Blackberry,44% of respondents are prefer to buy Apple , 2% of respondents are prefer to buy HTC, and 2% of respondents are prefer to buy Chart -4. 2 2. The below chart shows percentage of people who would like to buy a good brand mobile?

Table -4. 3 3. The below table shows brands which have the best battery backup. PARTICULAR| NO. OF RESPONDENTS| PERCENTAGE | NOKIA| 25| 45%| SAMSUNG | 15| 27%| SONY| 3| 5%| BLACKBERRY | 2| 4%| MICROMAX| 1| 2%| OTHERS| 8| 15%| TOTAL| 55| 100%| INTERPRETATION: From the above table, out of 55 respondents 45% of respondents are mention that Nokia have the best battery back up,27%of respondents are mention the Samsung ,5% of respondents are mention the Sony ,4% of respondents are mention the Black berry ,2% of respondents are mention the Micromax,15% of respondents are mention the others.

Chart -3 3. The below chart shows brands which have the best battery backup. Table -4. 4 4. The below table depicts the features that best suits a brand Criteria | Nokia | Percentage | Samsung | Percentage | Others | Percentage | Total | Reliability | 29| 53%| 20| 36%| 6| 11%| 100%| Android | 12| 22%| 35| 64%| 8| 14%| 100%| Music | 26| 47%| 22| 40%| 7| 13%| 100%| Camera picture clarity (megapixel)| 21| 38%| 23| 42%| 11| 20%| 100%| Social networking | 28| 50%| 22| 40%| 5| 10%| 100%| Touch screen | 16| 29%| 31| 56%| 8| 15%| 100%|

Economically price tag | 22| 40%| 20| 36%| 13| 24%| 100%| INTERPRETATION: * From the above table out of 55 respondents, most of the respondents prefer Nokia as reliable. 36% of respondents are prefer Samsung and 11%of respondents are prefer others. * In the above table 64% of respondents are prefer android facility in Samsung ,22% of respondents are prefer Nokia and 14% of respondents are prefer others. * In the above table 47% of respondents are prefer music in Nokia ,40% , of respondents are prefer Samsung and 13% of respondents are prefer others. In the above table 42% of respondents are prefer Samsung in the category of camera picture clarity,38% of respondents are prefer Nokia ,and 20 % of respondents are prefer others. * In the above table 50% of respondents are prefer Nokia in the criteria of social networking ,40% of respondents are prefer Samsung, and 10% of respondents are prefer others. * In the above table 56% of respondents are prefer Samsung in the criteria of touch screen , 29% of respondents are prefer Nokia, and 15% of respondents are prefer others. In the above table 40% of respondents are prefer Nokia in the criteria of economically price tag,36% of respondents prefer Samsung and 24% of respondents are prefer others. Chart -4. 4 4. The below table depicts the features that best suits a brand Table -4. 5 5. The below table shows criteria on which Nokia is rated. Criteria | 1| 2| 3| 4| 5| Total | Weighed average | Rank | Maintenance | 20| 36| 27| 20| 15| 118| 2. 14| 3| Durability | 40| 14| 9| 8| 15| 86| 1. 56| 1| Style/design | 5| 20| 6| 120| 40| 191| 3. 47| 6| Colour | 1| 8| 30| 100| 75| 214| 3. 89| 8|

Size | 2| 6| 75| 60| 50| 193| 3. 50| 7| Price | 2| 70| 30| 20| 15| 142| 2. 58| 4| Availability | 32| 16| 30| 12| 10| 100| 1. 81| 2| Light weight | 5| 6| 12| 60| 140| 223| 4. 05| 9| Comfort | 15| 24| 18| 10| 10| 179| 3. 25| 5| INTERPRETATION: From the above table Nokia occupies first place in durability, second place in availability, third place in maintenance, fourth place in price, fifth place in comfort, sixth place in style and design, seventh place in size, eight place in colour and finally nineth place in light weight. It shows the rank of Nokia phones.

Table -4. 6 6. The table below shows criteria on which Sony Ericson is rated. Criteria | 1| 2| 3| 4| 5| Total | Weighed average | Rank | Maintenance | 5| 6| 30| 80| 85| 206| 3. 74| 5| Durability | 3| 4| 18| 76| 125| 226| 4. 10| 8| Style/design | 35| 20| 15| 12| 10| 92| 1. 67| 1| Colour | 30| 30| 6| 12| 25| 103| 1. 87| 2| Size | 18| 30| 36| 40| 50| 174| 3. 16| 3| Price | 2| 6| 30| 100| 75| 213| 3. 87| 6| Availability | 4| 10| 66| 56| 50| 186| 3. 38| 4| Light weight | 5| 6| 12| 60| 140| 223| 4. 05| 7| Comfort | 3| 4| 75| 160| 50| 292| 5. 30| 9| INTERPRETATION:

From the above table SONY ERICSON occupies first place in style and design , second place in colour, third place in size, fourth place in price, fifth place in maintenance, sixth place in price, seventh place in light weight, eighth place in durability and finally ninth place in comfort. It shows the rank of SONY ERICSON phones. Table 4. 7 7. The table below shows criteria on which Micromax is rated. Criteria | 1| 2| 3| 4| 5| Total | Weighed average | Rank | Maintenance | 6| 10| 54| 40| 80| 190| 3. 45| 4| Durability | 4| 14| 48| 80| 40| 186| 3. 38| 3| Style/design | 2| 6| 30| 32| 160| 230| 4. 8| 8| Colour | 5| 6| 6| 60| 150| 227| 4. 12| 6| Size | 2| 6| 18| 36| 175| 237| 4. 30| 9| Price | 38| 18| 9| 8| 15| 88| 1. 60| 1| Availability | 3| 4| 18| 76| 125| 226| 4. 10| 5| Light weight | 35| 20| 15| 12| 10| 92| 1. 67| 2| Comfort | 1| 8| 30| 48| 140| 227| 4. 12| 6| INTERPRETATION: From the above table MICROMAX occupies first place in price, second place in light weight, third place in durability, fourth place in maintenance, fifth place in availability , sixth place in comfort and colour, eighth place in style and design and finally ninth place in comfort.

It shows the rank of MICROMAX phones. Table -4. 8 8. The table below shows criteria on which Black berry is rated. Criteria | 1| 2| 3| 4| 5| Total | Weighed average | Rank | Maintenance | 18| 40| 27| 20| 15| 120| 2. 18| 3| Durability | 10| 35| 5| 3| 2| 117| 2. 12| 2| Style/design | 12| 20| 84| 16| 5| 137| 2. 49| 6| Colour | 9| 26| 75| 20| 15| 145| 2. 63| 8| Size | 5| 64| 39| 12| 10| 130| 2. 36| 4| Price | 5| 6| 12| 60| 140| 223| 4. 05| 9| Availability | 18| 24| 45| 24| 20| 131| 2. 38| 5| Light weight | 8| 46| 45| 20| 20| 139| 2. 52| 7| Comfort | 39| 16| 9| 8| 15| 87| 1. 58| 1| INTERPRETATION:

From the above table BLACKBERRY occupies first place in comfort, second place in durability, third place in maintenance, fourth place in size, fifth place in availability, sixth place in style and design, seventh place in light weight, eighth place in colour and finally ninth place in price. It shows the rank of BLACKBERRY phones. Table -4. 9 9. The table below shows criteria on which Samsung is rated. Criteria | 1| 2| 3| 4| 5| Total | Weighed average | Rank | Maintenance | 2| 12| 30| 84| 80| 206| 3. 78| 8| Durability | 7| 50| 54| 12| 10| 133| 2. 41| 2| Style/design | 3| 10| 105| 40| 10| 168| 3. 5| 4| Colour | 15| 56| 18| 16| 15| 120| 2. 18| 1| Size | 2| 16| 96| 40| 15| 169| 3. 07| 5| Price | 4| 16| 90| 36| 20| 166| 3. 01| 3| Availability | 2| 10| 33| 132| 20| 197| 3. 58| 6| Light weight | 3| 10| 18| 124| 50| 205| 3. 72| 7| Comfort | 1| 8| 30| 100| 75| 214| 3. 89| 9| INTERPRETATION: From the above table SAMSUNG occupies first place in colour, second place in durability, third place in price, fourth place in style and design, fifth place in size sixth place in availability , seventh place in light weight, eighth place in maintenance and finally ninth place in comfort.

It shows the rank of SAMSUNG phones. Table4. 10 10. The below table shows Satisfaction level of service provided by Nokia service centre. S. NO| CRITERIA | NO. OF RESPONDENTS| PERCENTAGE| 1| High satisfied| 19| 35%| 2| Satisfied| 26| 47%| 3| . Not satisfied| 10| 18%| INTERPRETATION: From the above table, out of 55 respondents 35% of respondents are found to be highly satisfied that the gaining satisfaction from service centre. 47% of respondents are found it to be satisfied, 18% of respondents are found to be not satisfied.

Chart-4. 10 10. The below chart shows Satisfaction level of service provided by Nokia service centre. Table 4. 11 11. The below table depicts the features that best suits a brand Criteria| Nokia | Percentage | Samsung | Percentage | Others | Percentage | Total | Built in memory | 31| 56%| 17| 31%| 7| 13%| 100%| Software compatibility| 20| 36%| 31| 56%| 4| 7%| 100%| Audio output | 23| 42%| 21| 38%| 11| 20%| 100% | Appearances | 20| 36%| 28| 51%| 7| 13%| 100%| Accessories | 24| 44%| 21| 38%| 10| 18%| 100%| INTERPRETATION: From the above table out of 55 respondents, 56% of respondents are majorly prefer Nokia has built in memory. 31% of respondents are prefer Samsung and 13%of respondents are prefer others. * From the above table out of 55 respondents, 56% of respondents are majorly preferred Samsung has software compatibility, 36% of respondents are prefer Nokia and 7% of respondents are prefer others. * From the above table out of 55 respondents 42% of respondents are majorly preferred Nokia has audio output , 38% of respondents are prefer Samsung and 20% of respondents are prefer others. From the above table out of 55 respondents, 51% of respondents are majorly preferred Samsung in the category of Appearances, 36% of respondents are prefer Nokia, and 13 % of respondents are prefer others. * From the above table out 55 respondents 44% of respondents are majorly preferred Nokia in the criteria of Accessories, 38% of respondents are preferring Samsung, and 18% of respondents are prefer others. Chart -4. 11 11. The below chart depicts the features that best suits a brand Table 4. 12 12. The table below shows the brands which have the better brand image.

Particulars | No of respondents| Percentage | Nokia | 21| 38%| Samsung | 18| 33%| Others | 16| 29%| INTERPRETATION: From the above table, out of 55 respondents, 38% of respondents are preferred Nokia have the better brand image, 33% of respondents are prefer Samsung and 29% of respondents are prefer others. Chart 4-12 12. The table chart shows the brands which have the better brand image. Table -4. 13 13. The table below shows brands which have largest service network Particulars | No of respondents| Percentage | Nokia| 24| 44%| Samsung | 21| 38%|

Others | 10| 18%| INTERPRETATION: From the above table out of 55 respondents, 44% of the respondents preferred Nokia have largest service network, 38% of the respondents are prefer Samsung and 18% of the respondents are prefer others. Chart -4. 13 13. The chart below shows brands which have largest service network. Table-4. 14 10. The below table shows satisfaction level of service provided by Samsung service center. Particulars | No of respondents| Percentage | Highly satisfied | 21| 38%| Satisfied | 18| 33%| Not satisfied| 16| 29%| INTERPRETATION:

From the above table, out of 55 respondents 44% of respondents are found to be highly satisfied that the gaining satisfaction from Samsung service centre. 38% of respondents are found it to be satisfied, 18% of respondents are found to be not satisfied. Chart -4. 14 10. The below chart shows satisfaction level of service provided by Samsung service center. Suggestions given by the people …….. During our survey we asked the people to give some suggestions to the compananies there is similar suggestion for both the companies given by 25 peoples that they should not increase their prices.

And 1 suggestions given by only 1 person out of 55 that is cellular companies that there should be some function to indicate the person is driving this will not avoid accidents during driving. CHAPTER-5 FINDINGS * 40% respondents are using Samsung. * 44% of respondent are willing to buy apple phones. * 45% of respondents are choosing Nokia for the best battery back. * 53% of respondents prefer Nokia phones as reliable. 3 * 64% of respondents are choosing Samsung in the criteria of android facility. * 47% of respondents are selects Nokia hearing best music. 42% of respondents are choosing Nokia for the internet connection in social networking sites. * 56% of respondents choose Samsung for touch sensitivity. * 40% of respondents are choosing Nokia for the price tags. * 56% of respondents are choosing Nokia for the memory status56% of respondents chooses Samsung has best software compatibility. * 42% of respondents choosing Nokia for the best audio output. * 3. 37% of respondents are choosing Nokia for durability as first place. * 1. 67% of respondents are choosing Sony Ericson for style and design as fist place. * 1. 0% of respondents are choosing Micromax in the criteria of price tag as first place. * 1. 58% of respondents are choosing Blackberry for comfort as first place. * 2. 18% of respondents are choosing Samsung for colour as first place. * 47% of respondents are satisfied by the Nokia service centre. * 51% of respondents are choosing Nokia for appearance as best. * 44% of respondents are choosing Nokia for the accessories as the best. * 38% respondents are prefer Nokia for the better brand image. * 44% of respondents are prefer Nokia have the largest service network. 38% of respondents are highly satisfied for the service provide by the Samsung service centre. RECOMMENDATION After analyzing all the data we have some recommendations such as:- Advertisements: – Nokia use advertisement mode of promotion after launching a new cell phone in the market. So people don’t have much knowledge about their latest models. While Samsung have lots of ads in market before launching it EXAMPLE: – * Giving advertisement on television or cable * Giving print media add which explain all the features of cell phone SPECIAL SCHEMES: – Nokia always launch high range products.

So to increase the sales it has to give advertisement or special discount or special schemes with every purchase of new cell phone. Samsung have color variety in their cell phones as Nokia don’t have this much. CONCLUSION Nokia and Samsung segment the market on a similar basis. However, they have different interpretations Nokia has saturated the urban market including the B and C class cities and is now targeting potentially untapped markets. Samsung on the other hand has chosen to focus its energies on the B and C class cities since which it had not ventured into so far.

The prominent brands in the Indian cellular phone industry are Nokia, Sony Ericsson, apple, and Samsung. Nokia has the single largest market share in India of 60%. We have analysed that Nokia is better than Samsung. Nokia and also on one of its major competitors; Samsung since these are very prominent players in the Indian market. BIBLIOGRAPHY BOOKS * Kothari, C. R. (2007), Research Methodology Methods and Techniques, INTERNET: 1. www. wikipedia. com 2. www. projectsmonitor. com 3. http://www. nokia. com 4. www. samsung . com 5. www. businesstoday . com 6. www. economictimes . com

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