Developing Yourself As An Effective Human Resources Practitioner I confirm that the work I provided for unit 4DEP (HR) is my own. Signed:Date: Print Name: ACTIVITY 1 THE CIPD HR PROFESSION MAP The CIPD HR Profession Map sets out what HR Profession need to know, do and deliver at all stages in their careers. The Map covers 10 professional areas, 8 behaviours and 4 Bands of competencies and transitions, from Band 1 for the start of HR career through to band for the most senior leaders. It has been designed to be relevant and applicable to HR Professionals operating anywhere in the world, in all sectors and in organisations of all shapes and sizes’. PROFESSIONAL AREAS The 10 HR Professional areas describe the responsibilities and knowledge, for each area of the HR Profession at 4 bands of professional capabilities. Two of which are classed as the Core Professional Areas, Insights, Strategy and Solutions and Leading HR which are the main focal point of the profession. ‘They are applicable to all HR professionals, regardless of role, location or stage of career; whether inside organisations or working with them’.
Insights, Strategy and Solution This professional area underpins the direction of the profession as an applied business discipline, with a people and organisation specialism. This area also allows HR Profession, to develop actionable insights and deliver situational HR solutions that stick. In the HR Profession Map Band 1 and 2 is expected to ‘consider the bigger picture at all times, observing connections, and draw conclusions about the impact of events and activities on each other’. Leading HR Leading HR Professionals are active and insight-led leaders who are owning, haping and driving. They develop across 3 main areas of leadership: Personal leadership, leading others and leading issues. In the HR Profession Map Band 3 and 4 is expected to seek feedback, and coaching to continually learn and develop as a professional. Build own leadership through effective use of CPD activities. The other eight specialist areas which are Organisation Design, Organisation Development, Resourcing and Talent Planning, Learning and Talent Development, Performance and Reward, Employee Engagement, Employee Relations and Service Delivery and Information.
They are specialist areas which identifies the activities and knowledge that is needed to provide Specialist HR Support. Bands The 4 bands of professional competences define, the contribution that HR Professionals make at every stage of their career. It helps to give a clear pathway and focus to all HR Professionals development planning and activities. At Band 1 the role would be an HR Practitioner, whose role would be to focus on client support and immediate and ongoing issues, spend time providing information, managing data, and serve the client with facts and information and peace of mind.
They must also be efficient, flexible and give client satisfaction. Band 2 the role would an HR Advisor who advises and/or manages HR related issues and relating to individual or a team. Has a clear understanding of the evaluation process and solutions available. Serves the client with flexible options and recommendations and enable repeated business. Band 3 is a HR Consultant whose focus and activity would be to lead a professional area, acting as a consultant or partner, addresses key HR challenges at an organizational level for the medium and long-term.
Spend time understanding the functional business realities and provide insights and linkages and serve the client with ideas, insights, challenges and solutions and is a trusted partner who is seated at the leadership table. BAND 4 is a Leading HR whose activity would be Leading and managing a professional area(s) and/or the organization and responsible for developing and delivering organisational and HR Strategy. Spend time understanding the organaisation and industry realities.
Serve the client with ‘safe Haven’ for challenging discussions and lead team colleagues. Behaviours There are 8 behaviours that explain how a HR Professional needs to carry out their activities. Each behaviour is explained at 4 bands of professional capabilities they are, curious, Decisive Thinker, Skilled Influence, Personally Credible, Collaborative, Driver to Deliver, Courage to Challenge and Role Model. Each behaviour has a series of contra- indicators which illustrates the negative manifestations of the behaviour.
SERVICE DELIVERY AND INFORMATION In this professional area the HR Professional ensures that the delivery of HR service and information to leaders, managers and staff within the organization is accurate, efficient, timely and cost-effective and that human resource data is managed professionally. The following activities and knowledge specified within the professional area at Band 1 identify those I consider most essential to my HR Role: Activities
Service Delivery Models and Execution Service Management and Metrics Business Process Redesign and continuous Improvement HR Technology What you need to do
At Band 1 HR Professionals would need to strive to maintain a continuous and excellent service, Strive to deliver excellent customer service care and have strong customer service ethos. Also provide information to all members of the organization via email, telephone etc. , collecting processing data and delivering management information in an efficient, effective and timely manner, and comply with organizational procedures and legislative requirements. Knowledge
Service Excellence Operations Management HR Technology What You Need To Know How to handle and escalate complaints. The cost restraints and service delivery targets of the organization. How to use HRIS to produce data and metrics. In my role as a HR Specialist on a day to basis I provide customer service, advice and deliver information to all members of the organization regardless of their position within the organization.
I also maintain and update personnel records both manual and electronically. Handle pay and financial matters for over 70 personnel, rectified any inconsistencies and ensured all personnel are paid accurately and on time. On a Monthly basis I accumulate authentic itemized Monthly Personnel Returns on Microsoft Excel spreadsheet. Supply Head of department with a modernized ability to schedule and deploy up to 70 personnel, essential at a time of increasing operational commitments.