Hrm 352

Question 1 0 out of 1 points Computer-based training and E-learning provide all the following benefits except: Answer Selected Answer: they can be more cost effective

Question 2 1 out of 1 points When we learn by watching others perform a task, this is known as: Answer Selected Answer: modeling

Question 3 1 out of 1 points _________ refers to the effective application of principles learned to what is required on the job. Answer Selected Answer: transfer of training

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Question 5 1 out of 1 points The most common method used for training non-managerial employees is: Answer Selected Answer: on-the-job training

Question 6 1 out of 1 points Which of the following is NOT a benefit of orientation programs? Answer Selected Answer: more comprehensive task analysis

Question 7 1 out of 1 points The method of training used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment is the: Answer Selected Answer: simulation method.

Question 8 1 out of 1 points A manager who provides a continuing flow of instructions, comments, and suggestions to the subordinate is engaging in what type of on-thejob training? Answer Selected Answer: coaching

Question 9 1 out of 1 points The primary reason organizations train new employees is to: Answer Selected Answer: increase their knowledge, skill, and ability level.

Question 10 0 out of 1 points Apprenticeship training provides information in both the ________ and ________ aspects of the job. Answer Selected Answer: appraisal and technical

Question 1 1 out of 1 points When we learn by watching others perform a task, this is known as: Answer Selected Answer: modeling

Question 2 1 out of 1 points _________ refers to the effective application of principles learned to what is required on the job. Answer Selected Answer: transfer of training

Question 3 0 out of 1 points Common drawbacks to on-the-job training include all of the following except: Answer Selected Answer: the absence of well-defined job performance criteria. Question 4 1 out of 1 points The method of training used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment is the: Answer Selected Answer: simulation method.

Question 5 1 out of 1 points Apprenticeship training provides information in both the ________ and ________ aspects of the job. Answer Selected Answer: practical and theoretical

Question 6 1 out of 1 points The primary reason organizations train new employees is to: Answer Selected Answer: increase their knowledge, skill, and ability level.

Question 7 1 out of 1 points Learning curves show: Answer Selected Answer: that performance plateaus are natural and are usually followed by spontaneous recovery

Question 8 1 out of 1 points To implement a successful diversity training program, managers should do all of the following except: Answer Selected Answer: rely upon existing training programs that have worked for other companies.

Question 9 0 out of 1 points A control group: Answer Selected Answer: establish the baseline standard against which training effectiveness can be measured

Question 10 1 out of 1 points Computer-based training and E-learning provide all the following benefits except: Answer Selected Answer: hey replace conventional learning experiences Sunday, November 18, 2012 8:37:25 AM CST

Question 1 1 out of 1 points Which type of training allows students to get real-world experience in organizations while still receiving college credit? Answer Selected Answer: internships

Question 2 1 out of 1 points Which of the following is NOT a benefit of orientation programs? Answer Selected Answer: more comprehensive task analysis

Question 3 1 out of 1 points The four phases of a systems approach to training are: Answer Selected Answer: needs assessment, program design, program implementation, and evaluation.

Question 4 1 out of 1 points A manager who provides a continuing flow of instructions, comments, and suggestions to the subordinate is engaging in what type of on-thejob training? Answer Selected Answer: coaching

Question 5 0 out of 1 points The four step process advocated in benchmarking includes: Answer Selected Answer: plan, train, perform, evaluate

Question 6 1 out of 1 points Computer-based training and E-learning provide all the following benefits except: Answer Selected Answer: they replace conventional learning experiences

Question 7 1 out of 1 points Goal setting: Answer Selected Answer: sets a road map for the training course, objectives, and learning points Question 8 1 out of 1 points All of the following are characteristics of successful trainers except: Answer Selected Answer: being experimental.

Question 9 0 out of 1 points Determining whether or not performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as: Answer Selected Answer: group and individual analysis.

Question 10 1 out of 1 points The primary reason organizations train new employees is to: Answer Selected Answer: increase their knowledge, skill, and ability level.

Question 1 1 out of 1 points The most common method used for training non-managerial employees is: Answer Selected Answer: on-the-job training

Question 2 1 out of 1 points The four step process advocated in benchmarking includes: Answer Selected Answer: plan, do, check, act

Question 3 0 out of 1 points Common drawbacks to on-the-job training include all of the following except: Answer Selected Answer: poor training skills of supervisors.

Question 4 1 out of 1 points A manager who provides a continuing flow of instructions, comments, and suggestions to the subordinate is engaging in what type of on-thejob training? Answer Selected Answer: coaching

Question 5 out of 1 points The principle of learning that is being emphasized by performing the same task over and over is: Answer Selected Answer: practice and repetition.

Question 6 1 out of 1 points ___________ training allows for the maximum number of employees to by handled by the minimum number of instructors Answer Selected Answer: classroom instruction

Question 7 1 out of 1 points A control group: Answer Selected Answer: helps determine whether improvements were made as the result of training or some other factor

Question 8 1 out of 1 points This training method consists of having the trainee assume the attitudes and behavior of others. Answer Selected Answer: role playing

Question 9 0 out of 1 points The desired outcomes of training programs are formally stated as: Answer Selected Answer: learning objectives.

Question 10 1 out of 1 points Periods in learning situations when progress does not occur because of either reduced motivation or ineffective methods of task performance are called: Answer Selected Answer: plateaus. Sunday, November 18, 2012 8:43:30 AM CST

Question 1 0 out of 1 points Work-related sources of conflict include all of the following except: Answer Selected Answer: the frequency of overtime.

Question 2 0 out of 1 points The placement of an employee in another job for which the duties, responsibilities, status, and remuneration are approximately equal to those of the previous job is known as a: Answer Selected Answer: lateral move.

Question 3 0 out of 1 points HR’s role in gauging employee potential for career development includes all of the following except: Answer Selected Answer: establish succession plans

Question 4 0 out of 1 points An informal network of interpersonal relationships that has traditionally provided a means for senior members of the organization to pass along career tips to junior members is: Answer Selected Answer: the career network.

Question 5 0 out of 1 points The usual targets of assessment centers are: Answer Selected Answer: positions in service industries.

Question 6 0 out of 1 points A program that provides for a relatively rapid progression through a number of managerial positions is known as a: Answer Selected Answer: management development program.

Question 7 0 out of 1 points Career development programs benefit organizations in all of the following ways except: Answer Selected Answer: giving an increased understanding of the organization.

Question 8 1 out of 1 points The lines of advancement for an individual within an organization are known as: Answer Selected Answer: career paths.

Question 9 1 out of 1 points Services provided to terminated employees to help them find new jobs are referred to as: Answer Selected Answer: outplacement services.

Question 10 0 out of 1 points Under a good mentor, learning focuses on all of the following except: Answer Selected Answer: goals.

Question 1 0 out of 1 points An informal network of interpersonal relationships that has traditionally provided a means for senior members of the organization to pass along career tips to junior members is: Answer Selected Answer: a mentoring network.

Question 2 1 out of 1 points In making a career choice, one should probably: Answer Selected Answer: all of the above

Question 3 1 out of 1 points Services that are offered to employees who are being transferred to different locations are known as: Answer Selected Answer: relocation services.

Question 4 0 out of 1 points Which of the following is NOT a popular method that managers use to help employees identify their potential and the strength of their interests? Answer Selected Answer: informal counseling

Question 5 1 out of 1 points The three principal criteria for determining promotions are: Answer Selected Answer: merit, seniority, and potential.

Question 6 0 out of 1 points Work-related sources of conflict include all of the following except: Answer Selected Answer: number of hours worked each week.

Question 7 1 out of 1 points HR’s role in gauging employee potential for career development includes all of the following except: Answer Selected Answer: create employee’s promotion plan

Question 8 0 out of 1 points The usual targets of assessment centers are: Answer Selected Answer: nonmanagement positions.

Question 9 0 out of 1 points While a career development program requires special processes and techniques, a basic requirement is: Answer Selected Answer: a promotion policy.

Question 10 1 out of 1 points For what reason should a person seeking a mentor research the potential mentor’s background? Answer Selected Answer: so that it will be easier for both of you to establish a relationship Sunday, November 18, 2012 8:50:37 AM CST

Question 1 0 out of 1 points The career stage one would typically be in during his or her early 20s would be: Answer Selected Answer: pre-career.

Question 2 1 out of 1 points Employability refers to: Answer Selected Answer: the skills and support needed to find a job

Question 3 1 out of 1 points Services provided to terminated employees to help them find new jobs are referred to as: Answer Selected Answer: outplacement services.

Question 4 1 out of 1 points The advancement of women in management: Answer Selected Answer: is likely to be helped by the advancement of younger men because of their more progressive attitudes toward women.

Question 5 1 out of 1 points While a career development program requires special processes and techniques, a basic requirement is: Answer Selected Answer: management support. Question 6 1 out of 1 points The usual targets of assessment centers are: Answer Selected Answer: management positions.

Question 7 1 out of 1 points For what reason should a person seeking a mentor research the potential mentor’s background? Answer Selected Answer: so that it will be easier for both of you to establish a relationship

Question 8 1 out of 1 points The placement of an employee in another job for which the duties, responsibilities, status, and remuneration are approximately equal to those of the previous job is known as a: Answer Selected Answer: transfer.

Question 9 1 out of 1 points Services that are offered to employees who are being transferred to different locations are known as: Answer Selected Answer: relocation services.

Question 10 0 out of 1 points Work-related sources of conflict include all of the following except: Answer Selected Answer: irregularity in working hours. Sunday, November 18, 2012 8:53:32 AM CST

Question 1 1 out of 1 points Employability refers to: Answer Selected Answer: the skills and support needed to find a job

Question 2 0 out of 1 points The career stage one would typically be in during his or her early 20s would be: Answer Selected Answer: early career.

Question 3 out of 1 points Over the past decade, the percentage of women in all management positions has increased to slightly over ____________ percent. Answer Selected Answer: 35

Question 4 1 out of 1 points The usual targets of assessment centers are: Answer Selected Answer: management positions.

Question 5 0 out of 1 points Career development programs benefit organizations in all of the following ways except: Answer Selected Answer: providing greater retention of valued employees.

Question 6 1 out of 1 points Outplacement services are: Answer Selected Answer: designed to help terminated employees find a job elsewhere. Question 7 0 out of 1 points A program that provides for a relatively rapid progression through a number of managerial positions is known as a: Answer Selected Answer: career advancement program.

Question 8 1 out of 1 points While a career development program requires special processes and techniques, a basic requirement is: Answer Selected Answer: management support.

Question 9 0 out of 1 points Under a good mentor, learning focuses on all of the following except: Answer Selected Answer: opportunities.

Question 10 1 out of 1 points In making a career choice, one should probably: Answer Selected Answer: all of the above

Question 1 1 out of 1 points The choice of an appraisal method should be largely based on: Answer Selected Answer: the purpose of the appraisal.

Question 2 1 out of 1 points Appraisal training for raters should focus on: Answer Selected Answer: eliminating subjective errors

Question 3 1 out of 1 points As an appraiser, you should try to do all of the following except: Answer Selected Answer: change the person, not the behavior.

Question 4 0 out of 1 points Freedom from criterion deficiency of performance appraisals refers to the extent to which: Answer Selected Answer: ndividuals tend to maintain a certain level of performance over time.

Question 5 0 out of 1 points Time consuming to develop and use, but have less subjectivity and more acceptance characterize which type of appraisal method? Answer Selected Answer: behavioral method

Question 6 1 out of 1 points The strategic relevance of performance appraisals refers to: Answer Selected Answer: the extent to which standards relate to the overall objectives of the organization.

Question 7 0 out of 1 points When the manager and the employee jointly establish future performance goals for each employee, which appraisal source is useful? Answer Selected Answer: team appraisal

Question 8 0 out of 1 points Administrative purposes of performance appraisal include all of the following except: Answer Selected Answer: documenting personnel decisions

Question 9 0 out of 1 points Which of the following appraisal methods helps guard against recency error? Answer Selected Answer: mixed-standard scale

Question 10 1 out of 1 points Self-appraisals are best for: Answer Selected Answer: developmental purposes.

Question 1 1 out of 1 points If a performance standard is found to be stable or consistent over time, it is said to be: Answer Selected Answer: reliable. Question 2 0 out of 1 points Time consuming to develop and use, but have less subjectivity and more acceptance characterize which type of appraisal method? Answer Selected Answer: trait method

Question 3 1 out of 1 points The choice of an appraisal method should be largely based on: Answer Selected Answer: the purpose of the appraisal.

Question 4 1 out of 1 points TQM and team appraisal are complementary because: Answer Selected Answer: both focus on performance as a whole, rather than on the individual

Question 5 0 out of 1 points Administrative purposes of performance appraisal include all of the following except: Answer Selected Answer: determining promotion candidates

Question 6 0 out of 1 points Freedom from criterion deficiency of performance appraisals refers to the extent to which: Answer Selected Answer: factors outside the employee’s control can influence performance.

Question 7 0 out of 1 points Total-quality management concerns have led to the increased use of: Answer Selected Answer: team and peer performance appraisals.

Question 8 1 out of 1 points If you rate an average employee’s performance high because you compared the employee to poor performers, you are committing a: Answer Selected Answer: ontrast error.

Question 9 1 out of 1 points Which of the following appraisal methods helps guard against recency error? Answer Selected Answer: critical incident

Question 10 0 out of 1 points High potential for rating errors, but inexpensive to develop and use characterize which type of appraisal method? Answer Selected Answer: behavioral method

Question 1 0 out of 1 points Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories? Answer Selected Answer: percent method

Question 2 0 out of 1 points The appraisal system based on the concept that learning helps organizations improve their internal processes and allows individuals to see how their performance ties in with the firm is: Answer Selected Answer: management by objectives

Question 3 0 out of 1 points Requirements for successful MBO programs include all of the following except: Answer Selected Answer: goal statements must be accompanied by descriptions of how they will be accomplished.

Question 4 1 out of 1 points Total-quality management concerns have led to the increased use of: Answer Selected Answer: team and customer performance appraisals.

Question 5 out of 1 points If you rate an average employee’s performance high because you compared the employee to poor performers, you are committing a: Answer Selected Answer: contrast error.

Question 6 1 out of 1 points The choice of an appraisal method should be largely based on: Answer Selected Answer: the purpose of the appraisal.

Question 7 1 out of 1 points Self-appraisals are best for: Answer Selected Answer: developmental purposes.

Question 8 1 out of 1 points In most instances, who is in the best position to perform the function of appraising an employee’s performance? Answer Selected Answer: the employee’s supervisor Question 9 1 out of 1 points The strategic relevance of performance appraisals refers to: Answer Selected Answer: the extent to which standards relate to the overall objectives of the organization.

Question 10 1 out of 1 points Disadvantages of the essay method include all of the following except: Answer Selected Answer: it must follow a jobspecific format. Sunday, November 18, 2012 9:06:30 AM CST

Question 1 1 out of 1 points If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the instrument suffers from: Answer Selected Answer: riterion deficiency.

Question 2 0 out of 1 points If the performance evaluations that delivery drivers receive are partially influenced by the fact that some drivers operate in areas where there are major traffic problems while others operate in areas with few traffic problems, the instrument suffers from: Answer Selected Answer: rater bias.

Question 3 1 out of 1 points Administrative purposes of performance appraisal include all of the following except: Answer Selected Answer: providing performance feedback

Question 4 1 out of 1 points Which of the following appraisal methods helps guard against recency error? Answer Selected Answer: critical incident

Question 5 1 out of 1 points As an appraiser, you should try to do all of the following except: Answer Selected Answer: change the person, not the behavior.

Question 6 0 out of 1 points A performance-rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a: Answer Selected Answer: halo error

Question 7 1 out of 1 points Disadvantages of the essay method include all of the following except: Answer Selected Answer: it must follow a jobspecific format.

Question 8 1 out of 1 points Performance appraisals must meet legal requirements because: Answer Selected Answer: they are used as a basis for HRM actions and decisions

Question 9 0 out of 1 points Requirements for successful MBO programs include all of the following except: Answer Selected Answer: a specific time must be set when goals are to be reviewed and evaluated.

Question 10 1 out of 1 points Appraisal training for raters should focus on: Answer Selected Answer: eliminating subjective errors

Question 1 1 out of 1 points Positive discipline is different from progressive discipline in that it is based on a “problem-solving” approach to discipline. Answer Selected Answer: True

Question 2 0 out of 1 points Decision-making leave is typically paid leave, and eliminates the negative effects of loss of pay. Answer Selected Answer: False

Question 3 1 out of 1 points In order to be effective, employee discipline must take place as soon as possible after the problem is verified. Answer Selected Answer: True

Question 4 1 out of 1 points One of the goals of discipline is that it should be seen as training that molds and strengthens the desirable conduct – or corrects undesirable conduct – and develops self-control. Answer Selected Answer: True

Question 5 1 out of 1 points It is important when applying either progressive or positive discipline, to maintain complete records of each step of the procedure. Answer Selected Answer: True

Question 6 1 out of 1 points One of the major reasons for investigative interviews is to establish the facts surrounding an employee’s offense. Answer Selected Answer: True

Question 7 0 out of 1 points Documentation of employee misconduct includes stating the improvement expected by the employer. Answer Selected Answer: False

Question 8 1 out of 1 points Progressive discipline results from using positive reinforcement instead of punishment. Answer Selected Answer: False

Question 9 1 out of 1 points A major responsibility of the HR department is to develop, and to have top management approve, its disciplinary policies and procedures. Answer Selected Answer: True

Question 10 1 out of 1 points Management’s failure to communicate rules to employees is one of the major reasons for reversing disciplinary action. Answer Selected Answer: True

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