Microsoft VDI Technical Proposal CYQUENT Ref: DXB-ATG-12004-SOW 5/20/2012 Prepared for Al Tayer Group Prepared by Lakmal Perera * Contents 1Introduction3 2Section 1 – Solution Overview4 2. 1Areas within Scope4 2. 2Areas Out of Scope4 2. 3Summarized Bill of Materials5 2. 3. 1Server and Software5 3CYQUENT Profile6 3. 1Our Vision6 3. 2Our Mission6 3. 3About Us6 3. 4Cyquent Competency Levels6 3. 5Core Offerings7 . 6Project Organization and Staffing7 4Implementation, Project Approach, Timeline and Service Deliverables8 4. 1Project Approach8 4. 1. 1Microsoft Solutions Framework8 4. 1. 2The IT Service Lifecycle9 4. 1. 3The Lifecycle Phases9 4. 2Timeline10 4. 2. 1Key Service Deliverables and Acceptance Process10 4. 3Service Deliverable Acceptance Process10 4. 4Project Completion11 5General Customer Responsibilities and Project Assumptions12 5. 1General Customer Responsibilities12 5. 2Project Assumptions12 Introduction
The Statement of Work (SOW) and any exhibits, appendices, schedules and attachments describe the technical scope of work of project only. This SOW represents the complete baseline for scope, services, service deliverables, and acceptance applicable to this project. All changes to this document will be managed in accordance with the Change Management Process defined below. The Al Tayer Group IT has requested CYQUENT Technology Consultants to help them design and implement the following initiatives: * Microsoft VDI High Availability : Installation of Remote Desktop Connection Broker * Installation of Remote Desktop Session Host * Installation of Remote Desktop Virtualization Host * System Center Virtual Machine Manager CYQUENT Technology Consultants hereby indicate full interest in engaging with ATG on the said project and this Statement of work provides all details to that effect. Proposal Highlights I. Detailed Statement of Project Scope – Areas in Scope and Out of Scope II. Project Methodology: a.
Cyquent Consultants will follow Microsoft Solutions Framework and ITIL methodology to implement a project. The implementation methodology is broken into five high level phases. The phases are designed to be run in sequence as the outputs from one phase are required inputs into the next phase. i. Envision ii. Plan iii. Design iv. Deploy v. Manage III. Project Timeline: The Project is estimated to take 1 Calendar Month days of duration. IV. Bill of Materials: Listing of Hardware & Software required to uccessfully complete the project based on details provided by ATG IT Team V. Cyquent Experience: Cyquent has successfully delivered many Microsoft Infrastructure Projects in different organizations; therefore Cyquent consultants are familiar with the intricacies involved in the successful deployment of Microsoft technologies. By choosing Cyquent, Al Tayer Group will be mitigating the risks involved in undertaking such a Project because of Cyquent best design practices and knowledge base drawn from our earlier engagements.
Section 1 – Solution Overview Areas within Scope 1. Envisioning 2. 1. Planning / Design Workshop for fine tune approach and discuss risk areas for ATG. 2. Planning 3. 2. Update / fine tune project plan 3. 3. Develop Design & Build Documentation for Solution 3. 4. Review and Acceptance. 3. Stabilization 4. 5. Update / fine tune project plan 4. 6. Verify hardware, software and network infrastructure pre-requisites in place and operational 4. 7. Update go-to-production plan 4. Deployment 5. 8. Microsoft VDI 5. 9. 1.
Installation of Remote Desktop Connection Broker 5. 9. 2. Installation of Remote Desktop Session Host 5. 9. 3. Installation of Remote Desktop Virtualization Host and HyperV 5. 9. 4. 1. Create Virtual Machines 5. 9. Installation of System Center Virtual Machine Manager 5. 10. Deployment Review and Acceptance. 5. General Troubleshooting , Basic Operations Training and hand over Areas Out of Scope 1. Anything else not included in this section and any activity other than what is detailed in the “Areas within Scope” section above. . All products listed for deployment and configuration will be based on out of the box functionality 3. Acquiring any third party applications and hardware devices is ‘out-of-scope’. 4. Any deployment or configuration on client desktops other than the items listed in the section above. 5. No connectivity to any legacy system. Any connectivity / migration requirements to legacy systems will be treated as separate engagement. 6. Any deployment or configuration in the following areas to be done on advisory basis only * SAN replication. Network layer configuration (This includes firewall / UMT level public IP NAT, SSL offloading, core switch configuration and network configuration for traffic to terminate on servers. ) * Disaster Recovery site. Summarized Bill of Materials Server and Software The table below is an aggregation of all the server hardware and software required based on initial discussions with Al Tayer Group: Note: RD Virtualization Host can host up to 40 VDI desktop per server as per below Configuration, with total of 80 VDI’s on 2 servers. Server| Memory| CPUCores *| Local Disks| SAN Access| Network Cards| Software| | | | | | | | x Windows 2008 R21x Windows 2008 R22x Windows 2008 R21x Windows 2008 R2| 6GB6GB64GB6GB| 2 Core x642 CoreX6416 CoreX644 CoreX64| 2x75GB2x 75 GB1x 75gb1x 1000GB2x 75 GB| NoNoYesNo| 2222| * Windows 2008 STD x64 * Remote Desktop Connection Broker * Remote Desktop Session Host * Windows 2008 STD x64 * Remote Desktop Connection Broker * Remote Desktop Session Host * Windows 2008 ENT x64 * RD Virtualization Host, Hyper-V * Windows 2008 STD x64 * System Center Virtual Machine Manager| * – The CPU column specifies number of cores required rather than physical processors. CYQUENT Profile Our Vision
To be the most business friendly and cost effective IT consulting company by choice in the gulf Our Mission Consistently provide dependable IT Consulting solutions that best satisfy customer’s business needs About Us CYQUENT is a strong Microsoft Gold Certified Partner in the Gulf managed by Ex-Microsoft Services Manager. CYQUENT is actively engaged in several projects with the local Microsoft team for customers in different verticals/Industries. Finding the right partner is an equally important task as identifying the right solution for your business needs. We at CYQUENT work and build solutions that are “Customer Centric”.
We understand customer needs and align our approach to provide them with tailor made solutions to reach their business goals without compromising on the best Practices. Cyquent Competency Levels * Core Offerings * Technical Consulting – Design , Deployment, Project Management: * Information Worker (SharePoint/SQL/CRM) * Infrastructure * Security * Support (Premier Support) * Outsourcing :- * Managed Services * Staff Augmentation * Helpdesk Project Organization and Staffing Resource Types Allocated to the Engagement: 1. Cyquent Engagement Manager 2. VDI- Architect (On/Off-site) 3. Cyquent Consultants 4.
Cyquent Server Engineer Implementation, Project Approach, Timeline and Service Deliverables Project Approach Microsoft Solutions Framework We will leverage the Microsoft Solutions Framework (MSF) to execute this SOW. MSF represents an industry-proven solution development approach that provides for well-defined phases that take into account development of requirements, architectural design, detailed software design, software development, system testing, and managed release cycles. MSF Process Model Phases and Milestones MSF organizes the solution approach into five distinct phases during the project lifecycle. Envisioning: Envisioning involves creating a business vision and defining the scope of work necessary to bring the vision to reality (e. g. , business case justification, business studies, etc. ). * Planning: Planning continues through the development of detailed functional requirements, system and application architectures, the user interface prototype, and a detailed project plan for the remainder of the project. * Development: The Development phase begins with the first iteration of development and culminates with the “functionality complete” milestone (or Beta release). Stabilization: The Stabilization phase involves testing and acceptance. * Deployment: The Deployment phase includes deployment of the core technology and site components, transitioning of the project to operations and support, and obtaining final Customer approval of the project * Change and Release Management CYQUENT will follow ITIL best practice guidance drawn from the public and private sectors across the world for the Change and Release Management processes to deploy this solution in your production environment. The IT Service Lifecycle
The IT service lifecycle describes the life of an IT service, from planning and optimizing the IT service to align with the business strategy, through the design and delivery of the IT service, to its ongoing operation and support. Underlying all of this is a foundation of IT governance, risk management, compliance, team organization, and change management. The Lifecycle Phases The IT service lifecycle is composed of three ongoing phases and one foundational layer that operates throughout all of the other phases. They are: * The Plan Phase. * The Deliver Phase. The Operate Phase. * The Manage Layer. IT service lifecycle Timeline The Project is estimated to take 1 Calendar Month for completion subject to the following pre-requisites being fully completed: * Work Order Signed * Software & Hardware completely ready * Al Tayer Staff allocated for the project Key Service Deliverables and Acceptance Process Key Project Service Deliverables The following is a list of the key project service deliverables that will be delivered within this SOW which must be formally reviewed and accepted. Project Phase| Service Deliverable Name |
Planning| * Planning Workshops * Design & Build Documentation for Solution * Project Plan| Deployment| * Installation of Remote Desktop Connection Broker * Installation of Remote Desktop Session Host * Installation of Remote Desktop Virtualization Host and HyperV * Create Virtual Machines * Installation of System Center Virtual Machine Manager| Training| * Training workshop for IT operations handover | Service Deliverable Acceptance Process At specified milestones throughout the project, we will deliver completed project service deliverables for review and approval.
Service deliverables shall be reviewed within 4 consecutive business days from the time of submittal for acceptance. Service deliverables shall be deemed accepted in the absence of review or response of acceptance within this specified time. The use or partial use of any service deliverable constitutes acceptance of that service deliverable. Feedback supplied after the review period will be evaluated as a potential change of scope and shall follow the Change Management Process outlined in this SOW. The Service Deliverable Acceptance Process is described below. * Submission of Service deliverables
The CYQUENT Project Manager, or his designee, will prepare a Project Status report and forward with the respective service deliverable to the Customer Project Manager, or Customer designee, for consideration. * Assessment of Service Deliverables: The Customer representative will determine whether the service deliverable meets the requirements as defined in this SOW and that the service deliverable is complete. Additional work on, or changes to, an accepted service deliverable that are requested by the Customer will managed through the Change Management Process. Acceptance / Rejection: After reviewing, the Customer will either accept the service deliverable (by signing and dating the Service Deliverable Acceptance Form) or will provide a written reason for rejecting it and will return the Service Deliverable Acceptance Form to the CYQUENT team. * Correction of Service Deliverables: CYQUENT will correct in-scope problems found with the service deliverable and will address the correction of out-of-scope changes according to the Change Management Process.
CYQUENT will submit a schedule for making changes to the service deliverable within two (2) business days of receiving a rejected Service Deliverable Acceptance Form. Once CYQUENT corrects all previously identified in-scope problems, the service deliverable will be deemed accepted. * Monitoring and Reporting: The CYQUENT project team will track service deliverable acceptance. Updates on service deliverable acceptance will be included in the status report and discussed in the status meeting. Service deliverable acceptance issues that cannot be resolved will be elevated to the Project Steering Committee.
Project Completion The project will be considered complete, when any of the following are met: a. All of the service deliverables identified within this SOW have been completed, delivered and accepted or deemed accepted, including approved Change Request Forms b. The fee provisions of the Work Order have been met or c. This agreement is terminated pursuant to the provisions of the agreement. General Customer Responsibilities and Project Assumptions General Customer Responsibilities
Our delivery of the services are dependent on your involvement in all aspects of the services, your ability to provide accurate and complete information as needed, your timely and effective completion of the responsibilities as identified herein, the accuracy and completeness of the Assumptions, and timely decisions and approvals by your management. In performing our services under this SOW and the applicable WO, we will rely upon any instructions, authorizations, approvals or other information provided to us by your project Manager or by any other personnel identified by your Project Manager.
Project Assumptions The Services, fees and delivery schedule for this project are based upon the following assumptions. * All pre-requisites like :- * Hardware, Software, Resources and Networking Infrastructure (LAN or WAN) will be ready before CYQUENT Team starts Software deployment * Although CYQUENT can assist with troubleshooting procedures that pertain to environmental causes, specific issues maybe uncovered that require escalation to product support services for Microsoft or other products. These will be initiated using the customer’s existing support contracts with Microsoft and / or other vendors. Office facilities: Suitable office facilities at the project premises for our consultants during this engagement – with desk space, telephone (for internal and external calls), power, network connectivity (for printing documents, accessing project resources and storing project information), and Internet connectivity * Access: Timely access for our consultants to the facilities, IT infrastructure, applications, data, documentation and staff necessary for us to carry out this engagement. * IT facilities and equipment: All computer facilities, hardware and system software needed for this project. Staff: Commitment of key stakeholders and suitably skilled staff to work with Cyquent Services consultants on this project as and when needed – particularly to clarify requirements and context during the project and to take ownership of the outputs of this engagement going forward, including: * Senior experienced Technical resources from application, systems and infrastructure teams. * Business management staff * Timely response: All necessary project decisions, feedback to queries and review of project deliverables in a timely manner, so as not to delay the project.