Satisfaction of Students Towards the Academic Library Facilities
1. 0 INTRODUCTION This section will discuss the background of the study, the statement of the problem, research question, research objective, methods used and the limitations of the research. 2. 1 Background Academic library is an important asset at Higher Level Institution because the library complements the need of students at Higher Level Institution. Malaysia nowadays encourages the citizen to pursue reading culture to gain more knowledge and information. University Technology Mara of Segamat, Johor have a high technology of library known as PERPUSTAKKAN TUN DR ISMAIL (PTDI).
As at PTDI, there are many facilities provided by the management in order to support students to get easier to get information. According to Longman Dictionary Contemporary English third edition, library refers to a room or building containing books that can be looked at or borrowed. A library is a collection of sources, resources, and services, and the structure in which it is housed; it is organized for use and maintained by a public body, an institution, or a private individual. In the more traditional sense, a library is a collection of books.
In Malaysia, library already been implemented since years 1956 which first be established of Perpustakaan Negara Malaysia. This library has been getting the permission by Public Library Services for the Federation of Malaya. This library has been getting the permission by Public Library Services for the Federation of Malaya. The significance of library is depends on the usage by the uses which is for education or just for entertainment to fill up the free time. The people are really like to spends time for reading will be request that the library is the most of peaceful place on earth and with the full of knowledge.
Here are some points to highlight the important of library. Firstly it is inculcating the reading habits among children, teenagers and also adult. This is because library is the place for getting the new information otherwise to increase the knowledge not only for external usage but also internal understanding. Library is a place for learning experience especially for the children. By having a lots of type of book its can attract the children to continuing reading and the extensive genre of children’s literature is an essential part of the growing up process. Library is not only for students, users and lecturers only.
Library also essential for community to be the mechanism to gain more information and resources of knowledge to be the knowledgeable citizen. Three main types of library described by The Indexer (2008) are public libraries, academic libraries and special libraries. In this report, we would like to ascertain the satisfaction of library usage in UiTM Segamat towards the academic library facilities. We can measure based on the satisfaction of the user based on the different perspective and dimension. 2. 2 Problem Statement PERPUSTAKKAN TUN DR ISMAIL tends to be the leader of source of any information.
In achieving their target to they have to improve their customer satisfaction on facilities provided. Refer to the Mohammad A. Hassanain and Ali A. Mudhei (2006) the main purpose of conducting the assessment was to determine whether or not design decisions made by design professionals are providing the performance needed by users who use the facility. In UiTM Segamat, there are problems where space for students to reading is insufficient, lack of control for photocopier and printing machines, no twenty four hours room for staying up, no safety place for bags storage, and inadequate of toilets provided.
The necessity on library to provide quality services is critical, based on their role to support university core business that is to produce great graduate which is needed by industry. The question is; did student obtain the quality that they must get? Other than that, what is their perception on library quality services provides as an important academic facility based on types of services? Is it low or more than their perception? Another thing, what is their satisfaction level on services quality at PTDI? 2. 3 Research Question 1. 3. 1How to determine the level of effectiveness facility in library? . 3. 2What are the stages of the students perception on services facility provided? 1. 3. 3What are needed to improve in term of element facility in library? 2. 4 Research Objective 1. 4. 1To determine the level of effectiveness facility in library 1. 4. 2To identify the student perception on services facility provided 1. 4. 3To measure what are need to improve in term of element facility in library 1. 5 Methodology In order to gather all the information, we are only distributing questionnaire and making interview in completing our research. . 5. 1 Questionnaires We had distributed around 60 sheets of questionnaire which were given to the UiTM Segamat students especially from Degree students. By using this method we can get all the information. 1. 5. 2 Discussion Apart from that, we were also using the discussion method to seek for the information about this matter. 1. 5 Limitation of Study In order to proceed with this research, we will face with some of limitations : 1. 6. 3 Questionnaires We distribute 60 copies of questionnaires but somehow we just get 50 copies in return.
Students do not have enough time to give cooperation to us to answer the questionnaires. Students also do not give a full of concentration during answer the questionnaires. 1. 6. 4 Data Analysis It is hard for us construct the data analysis such as the pie chart and the bar chart. 2. 0DATA ANALYSIS AND FINDINGS In this section, we analyzing all the data and the finding will be report and will commence with level of effectiveness facility in library and we are using one of the types of data analysis which is descriptive analysis. This section will present the findings from the various resources that were used.
The findings are divided into five section, which are demographic, level of satisfaction on library facilities, details of dissatisfaction towards library facilities provided, the elements that need to be improved and suggestion. In this research paper, we found the result of this research regarding satisfaction of students towards the academic library facilities in PERPUSTAKKAN TUN DR ISMAIL. The dimension is only focusing on facilities only instead of services provided. Student’s perception is different each other and we conclude all the data analysis data using SPSS. 2. 1Data analysis using SPSS 2. 1. Section 1 : Demographic Figure 1 : Pie chart for gender Gender| Frequency| Male| 21| Female| 29| TOTAL| 50| Table 1 : Table for frequency of gender Data show that 42 percent of total number of students replied the questionnaire is male students and the rest about 58 percent is female. Female student responds more rather than male student for this survey Figure 2 : Pie chart for Age Age| Frequency| 21-25| 44| 26-30| 6| TOTAL| 50| Table 2 : Table for frequency of age From the pie chart above, we can conclude that 88 percent of students who respond on this survey were at the range of age between 21 until 20 years old.
Where the 12 percent left are for those respondents are that range of age between 26 until 30 years old. Figure 3 : Pie chart for status Status| Frequency| Single| 50| Married| 0| TOTAL| 50| Table 3 : Table for frequency of status Total 100 percent of the respondents are still single and not married yet. This is because there is only a little number of students that already. That is why the status of respondent is mainly single. Figure 4 : Pie chart for course Course| Frequency| Marketing| 10| Finance| 20| Islamic Banking| 10| Accounting| 10| TOTAL| 50| Table 4 : Table for frequency of course
From the pie chart and frequency table, we can describe that 20 percent are those for students from Marketing, 40 percent from Finance, 20 percent from Islamic Banking and other 20 percent of respondent is from Accounting students. Figure 5 : Pie chart for part of students Part| Frequency| 1| 6| 3| 5| 4| 26| 5| 13| TOTAL| 50| Table 5 : Table for frequency of part Respondent are 12 percent come from the part 1, 10 percent part 3, 52 percent part 4 and other 26 percent from part 5. 2. 1. 2Section 2 : Level of satisfaction on library facilities Figure 6 : Bar chart for satisfaction of students Level| Frequency| Percent %|
Very satisfied| 10| 20| Somewhat Satisfied| 25| 50| Dissatisfied| 15| 30| Very Dissatisfied| 0| 0| TOTAL| 50| 100| Table 6 : Table for frequency of satisfaction of students 20% of the respondents are very satisfied with the facilities in library. 50% of respondent are somewhat satisfied with the facilities and 30% of the respondents are neutral. There is no number of students not satisfied with facilities in library in UiTM Segamat. Figure 7 : Bar chart for reference book Level| Frequency| Percent %| Very satisfied| 10| 20| Somewhat Satisfied| 28| 56| Dissatisfied| 12| 24| Very Dissatisfied| 0| 0| TOTAL| 50| 100|
Table 7 : Table for frequency of reference book 20 percent of the respondents are very satisfied with the book provided by the library. 56 percent are somewhat satisfied and dissatisfied is about 24 percent. There is no very dissatisfaction of responding regarding the book. Figure 8 : Bar chart for library space Level| Frequency| Percent %| Very satisfied| 5| 10| Somewhat Satisfied| 25| 50| Dissatisfied| 20| 40| Very Dissatisfied| 0| 0| TOTAL| 50| 100| Table 8 : Table for frequency of library space Based on data above, there are 10 percent of respondents are very satisfied with the space of library environment provided.
They think the space can make the comfortable to study and reading. 50 percent of respondent are somewhat satisfied and 40 percent of respondents are dissatisfied. There is no very dissatisfaction regarding the space of library. Figure 9 : Bar chart for discussion room Level| Frequency| Percent %| Very satisfied| 5| 10| Somewhat Satisfied| 30| 60| Dissatisfied| 14| 28| Very Dissatisfied| 1| 2| TOTAL| 50| 100| Table 9 : Table for frequency of discussion room 10 percent of the respondents are very satisfied with the discussion room availability. They think that the room are really suitable for manage group discussion. 0 percent of respondents are somewhat satisfied and 28 percent are dissatisfied. There is 2 percent of respondents are very dissatisfied with the discussion room. Figure 10 : Bar chart for the time period of 12 hours room Level| Frequency| Percent %| Very satisfied| 8| 16| Somewhat Satisfied| 23| 46| Dissatisfied| 13| 26| Very Dissatisfied| 6| 12| TOTAL| 50| 100| Table 10 : Table for frequency of the time period of 12 hours room Statistic shown that 16 percent are very satisfied with the time period of 12 hours room are really convenience. 46 percent of respondent are somewhat satisfied, 26 percent are dissatisfied.
Unfortunately, there is 12 percent of respondent are very dissatisfied with the time. Figure 11 : Bar chart for printing and photocopy services Level| Frequency| Percent %| Very satisfied| 8| 16| Somewhat Satisfied| 23| 46| Dissatisfied| 13| 26| Very Dissatisfied| 6| 12| TOTAL| 50| 100| Table 11 : Table for frequency of printing and photocopy services 16 percent of respondents are very satisfied with the services of printing and photocopy that provided by library. 46 percent are somewhat satisfied, 26 percent are dissatisfied and 12 percent of respondents are very dissatisfied about the services.
Figure 12 : Bar chart for satisfaction of toilet condition Level| Frequency| Percent %| Very satisfied| 8| 16| Somewhat Satisfied| 25| 50| Dissatisfied| 12| 24| Very Dissatisfied| 5| 10| TOTAL| 50| 100| Table 12 : Table for frequency of satisfaction towards toilets condition 16 percent of the respondents are very satisfied with the condition of toilet. They think the condition is on the good manner. 50 percent are somewhat satisfied, 24 percent are dissatisfied and other 10 percent are very dissatisfied. Figure 13 : Bar chart for the function of CCTV Level| Frequency| Percent %|
Very satisfied| 8| 16| Somewhat Satisfied| 25| 50| Dissatisfied| 17| 34| Very Dissatisfied| 0| 0| TOTAL| 50| 100| Table 13 : Table for frequency the function of CCTV 16 percent of the respondents are very satisfied with the function of CCTV in the library, 50 percent are somewhat satisfied and 34 percent are dissatisfied. There is no very dissatisfaction for CCTV usage. Figure 14 : Bar chart for safety of the bag shelf Level| Frequency| Percent %| Very satisfied| 0| 0| Somewhat Satisfied| 10| 20| Dissatisfied| 25| 50| Very Dissatisfied| 15| 30| TOTAL| 50| 100|
Table 14 : Table for frequency satisfaction safety of bang shelf There is no respondents are very satisfied with the safety of bag shelf that provided by library, 20 percent are somewhat satisfied, 50 percent dissatisfied and other 30 percent are very dissatisfied. 2. 1. 3Section 3 : Details of Dissatisfaction Towards Library Facilities Provided Figure 15 : Bar chart for satisfaction of reference books Level| Frequency| Percent %| Strongly Agree| 3| 6| Agree| 30| 60| Slightly Disagree| 15| 30| Disagree| 12| 24| TOTAL| 50| 100| Table 15 : Table for frequency of satisfaction sources of reference books percent of the respondents are strongly agree with the reference books are not suitable with the requirement of the study. 60 percent are agreed, 30 percent are slightly disagreeing and other 24 percent disagree. Figure 16 : Bar chart for the satisfaction of arrangement of single table Level| Frequency| Percent %| Strongly Agree| 0| 0| Agree| 8| 16| Slightly Disagree| 32| 64| Disagree| 10| 20| TOTAL| 50| 100| Table 16 : Table for frequency of satisfaction of arrangement of single table 16 percent of the students are agreeing that the arrangements of the single tables in the library are not suitable for revision. 4 percent slightly disagree and other 20 percent are disagreeing. Figure 17 : Bar chart for the time period for usage of study rooms Level| Frequency| Percent %| Strongly Agree| 9| 18| Agree| 18| 36| Slightly Disagree| 20| 40| Disagree| 3| 6| TOTAL| 50| 100| Table 17 : Table for frequency of the time period for usage of study rooms 18 percent of the respondents are strongly agree with the 12 hours time period for usage of study room is insufficient, 36 percent are agree, 40 percent slightly disagree and other 6 percent are disagree. Figure 18 : Bar chart for the toilet satisfaction Level| Frequency| Percent %|
Strongly Agree| 2| 4| Agree| 32| 64| Slightly Disagree| 8| 16| Disagree| 8| 16| TOTAL| 50| 100| Table 18 : Table for the frequency of the satisfaction of toilets 4 percent of the student strongly agree with toilet are always under maintenances services, 64 percent agree and 16 percent respondent slightly disagree and disagree with the maintenance of the toilets. Figure 19 : Bar Chart for the printing and photocopy Level| Frequency| Percent %| Strongly Agree| 10| 20| Agree| 15| 30| Slightly Disagree| 6| 12| Disagree| 19| 38| TOTAL| 50| 100| Table 19 : Table for the frequency of printing and photocopy 0 percent of the respondent are strongly agree that the number printing and photocopy machine are insufficient, 30 percent agree, 12 percent slightly disagree and other 38 percent disagree. Figure 20 : bar chart for place of the bag shelves Level| Frequency| Percent %| Strongly Agree| 21| 42| Agree| 20| 40| Slightly Disagree| 9| 18| Disagree| 0| 0| TOTAL| 50| 100| Table 20 : Table for the frequency of the bag shelves 42 percent of the respondents are strongly agree with the safety shelves lack in security and safety, 40 percent agree and other 18 percent slightly disagree.
Figure 21 : Bar chart for the electricity points Level| Frequency| Percent %| Strongly Agree| 12| 24| Agree| 25| 50| Slightly Disagree| 5| 10| Disagree| 8| 16| TOTAL| 50| 100| Table 21 : Table for the frequency of the electricity points 24 percent of the respondents are strongly agree that the number of electricity points in the library are not enough based on the usage of students towards it. 50 percent agree, 10 percent slightly disagree and other 16 percent are disagree. 2. 1. 4Section 4 : The Elements That Need to be Improved Figure 22 : Pie Chart for upgrading chairs Gender| Frequency|
Yes| 20| No| 30| TOTAL| 50| Table 22 : Table for frequency of upgrading chairs 60 percent of the respondents are agreeing that the library should add more chairs and table availability, 40 percent of respondents are not agreeing. Figure 23 : Pie chart for the additional electricity points Gender| Frequency| Yes| 33| No| 17| TOTAL| 50| Table 23 : Table for the frequency of the additional electricity points 66 percent of the respondents are agreeing to add more the electricity points at the library because it is not sufficient. 34 percent are not agreeing to add electricity points.
Figure 24 : Pie chart for the space available for 12 hours room Gender| Frequency| Yes| 37| No| 13| TOTAL| 50| Table 24 : Table for the frequency of the space available for 12 hours room Data above show that 74 percent from the respondent agree that the library should provide more space available for 12 hours room and other 26 percent not agree. Figure 25 : Pie chart for the toilet condition Gender| Frequency| Yes| 18| No| 32| TOTAL| 50| Table 25 : Table for the frequency of toilet condition 18 percent of the respondent agreeing that the toilet should be improve and other 64 percent said that the toilet in good condition.
Figure 26 : Pie chart for safety bag shelves Gender| Frequency| Yes| 48| No| 4| TOTAL| 50| Table 26 : Table for the frequency of the safety bag shelves 96 percent of the respondent agreeing that the safety bag shelves should be improves and other 8 percent are disagreeing. Figure 27 : Bar chart for the improvement of CCTV Gender| Frequency| Yes| 20| No| 30| TOTAL| 50| Table 27 : Table for the frequency of improvement CCTV 40 percent of the respondents are agreeing to improve the use of CCTV in the library. 60 percent of them are disagreeing to improve because they think the facilities are accurate
Figure 28 : Pie chart for the photocopy machines and printers Gender| Frequency| Yes| 44| No| 6| TOTAL| 50| Table 28 : Table for the frequency of the photocopy machines and printers 88 percent of the respondents are agreeing the photocopy machine and printers should be improved and 12 percent are disagreeing. 2. 1Discussion Based on the data analysis and the finding, we also include all the opinion of the respondents as for their feedback regarding the questionnaire researching about the level of satisfaction towards library facilities.
After doing this research, we found that some students are not satisfied with the library facilities. They want more such as want more space area in library, asking UITM management to improve the wireless in the library, put more computer as the students are many, increase the student safety things, improvement of the toilet also, and they prefer want have a good network during office hours. All these opinions from their feedback show us that there’s more action needs to take place for achieved the level of satisfaction towards library facilities.
In order to improve more the services in library, all the facilities provided are playing the role. It is because without the good facilities, how the library wants to offer a good service? Which mean the facilities are related with the services that the library offer. Some of the respondents are giving a good feedback but some are not. They believe that all the library facilities are need to be improve more in order to attract more student’s to come the library. It is because some student’s doesn’t like to come to the library because not satisfied with the facilities were provided.
They feel uncomfortable and sometimes they felt that they prefer want study at room or their own places. 3. 0CONCLUSION Based on the data analysis and findings, we discover that the level of satisfaction towards library facilities are not achieved a good level. Some of the respondents are giving a good feedback but some are not. They believe that all the library facilities are need to be improve more in order to attract more student’s to come the library. It is because some student’s doesn’t like to come to the library because not satisfied with the facilities were provided.
They feel uncomfortable and sometimes they felt that they prefer want study at room or their own places. 4. 0RECOMENDATIONS Refer to the our research, we have been implemented to search what the elements or factors that need to be improve in term of the facilities at the PERPUSTAKAAN TUN DR ISMAIL. What we have been look into at this library, the things that need to seriously improvise are increase the availability of the chairs and table. This is because, the chairs and tables for the student to study are not supported with the numbers of student in the UiTM.
Most of the student need to wait for their turn to study or to get resources, this is because the there has no place for them to sit while getting the information needed. So, by this the management needs to provide more chairs and tables for make any back up if there a lot number of students want to study at the library. Other than that, the facilities that need to be improve is on the providing additional number if plug accessibility. Based on what we see, most of the student will bring along their laptop to study at libraries.
This is because of the wireless system are provided and easy for them to get through of information or data during the study session. But the problems occur when the availability of plug are limited and they have to get turn to using the plug for charging their battery. Some of the students are like to spend their time in library for making assignment, research or to get information in library. So with the limited number of plug it become as a barriers to them for staying at the library for the long period of time. Moreover, the elements that need to improvise are provides more space for 12hours room.
The availability of that room now, it cannot be vital with the student requirement. This is because, they need more space for study in that particular room. With the limited space which only can provide for less than 30 persons in that room makes the study for environment are not comfortable otherwise the space are very small and it is not suitable. So, the management needs to make up the space to become more relevant and also can support more students to using that room more effectively. Other than that, the management of library needs to manage the toilet condition.
This is because, when the students want to use the toilet, they need to go down stairs and go to the toilet at the entrance of PTDI library. This is because, toilet which in the library is always under the maintenance and it is not properly for the accessibility of toilet is not capable with not only for the student but also for the other users that come to our library. Therefore, increase in safety of beg shelf. At PTDI the safety of the bag are under the obligation of the students itself, but the place stated for the beg shelf are not suitable this is because it is located outside from the library and there is no lock provided.
Although, the safety of the bag under the students itself, the librarian have to provide a proper place for the beg shelf in the meanwhile it can reduce of the pilferage cases. Next is improvement on using the closed-circuit television (CCTV). By having this system, the cases of lost of books, vandalism, students bad attitude and so on can be reducing although it cannot be fully eliminate. Otherwise is providing the room for pray. As we know, majority of the students in UiTM is the Muslim students, it is necessary for providing the space for praying. Moreover is, prerequisite more on photocopy machine and printer availability.
What we have been look that, the photocopy machine are always cannot be used because of the breakdown and the machine are only two been provided. So, the management needs to provide more machines for the usage of students and its same goes to printer services. References Longman dictionary of contemporary English (4th edt. ). (2003). Harlow, England: Longman Ruin, J. E. (2008). Business planning and report writing. Petaling Jaya: Leeds Publications. Choo, A. F. W & Onn, C. T. (2012). Easy steps to report writing new revised edition. Marshall Lavendish (Malaysia) Sdn Bhd. Appendix