Customer

Understanding Business Ethics

Explain the implications for the business and stakeholders of a business operating ethically. A stakeholder is a person, group, or organization that has direct or indirect stake in an organization because it can affect or be affected by the organization’s actions, objectives, and policies. Key stakeholders in a business organization include creditors, customers, employees, government, …

Electronic Bill Presentment and Payment

Electronic Bill Presentment and Payment (EBPP) is the term used to describe the capability to present bills to customers and to facilitate their payment by electronic means. EBPP offers the opportunity to eliminate the costs associated with printing paper bills, reduce delivery delays and provide a channel for two way communication between suppliers and their …

Case Study: Shutterfly

Its as easy as a snap shot. Shutterfly has made great marketing decisions through-out the years. No matter the year they were always moving ahead of the technology of their time. With not many digital cameras flouting around and internet at slow dial-up connections, Shutterfly were allowing the upload of “digital images to order prints …

How Do Certain Food and Beverage Outlets Retain Their Regular Guests

Despite all the conventional methods of analyzing the customers with all the physical and social and other factors, the actual statistics seem to differ tremendously from the estimated outcomes. This is because we as humans seem to bank heavily on emotions. Once the customer has some sort of emotional attachment with the outlet for whatsoever …

Developing Good Business Sense

Choose three companies and observe how employees do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. In doing this research paper I was able to observe businesses in three different fields. I …

Structure and Culture of Small Medium Enterprises

‘The category of micro, small and medium-sized enterprises (SMEs) is made up of enterprises which employ fewer than 250 persons and which have an annual turnover not exceeding 50 million euro, and/or an annual balance sheet total not exceeding 43 million euro.’ (Definition, 2011) Above explained is the new definition reconstructed by European Commission based …

Customer relationship management-Old Wine in a New Bottle

Customer relationship is not a new concept; companies have been interacting and dealing with customers since the inception of trade. Earlier more focus and attention was on product and services instead of customer centric. With increase in competition because of globalization and usage of internet changed the picture of business. Customers have variety to choose …

Communication's Effect on Effective Conflict Management

The process of effective conflict management is very complex. There are many elements that one must master in order to become effective at conflict resolution. In life, we will be faced with a myriad of people, all with different views and opinions; so naturally, we will be faced with conflict at some point in our …

Measuring Customer Satisfaction

In the wake of current economic decline, organizations clearly understand the need for good customer relations. Consumers are paying strict attention to the quality, cost and availability of the products they desire. Moreover, consumers are watching the business practices of the organizations that provide them with goods and services. Organizations understand that in order to …

CanGo

After evaluating CanGo for the last 4 weeks, we feel there are some issues that stand out that should be considered before moving forward with this new on-line gaming venture. The following are what we consider the issues that CanGo needs to be aware of and recommendations to address each. The angle that the marketing …

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